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Billing Analyst (Hybrid Remote)

Company: Relatient LLC
Location: Franklin
Posted on: November 18, 2021

Job Description:

Description:Relatient is a leading provider of integrated messaging solutions for practices, hospitals and health care systems in the SAAS industry. We take a patient-centered approach to engagement, utilizing the power of real-time clinical data to deliver timely messages between patients and their care providers.Ranked as the 2020 Klas Category Leader in Patient Engagement, named one of Deloitte's Technology Fast 500 for 2018 & 2019, and a 2019 Red Herring Top 100 winner, Relatient is changing the way healthcare providers engage with their patients.
On August 5, 2021, Relatient announced the signing of a definitive agreement to merge with Radix Health while also raising $100+ million of additional growth equity capital from its existing investor, Brighton Park Capital and its affiliates. Through the merger, Relatient will add Radix Health's suite of cutting-edge, enterprise-grade patient access solutions to its existing platform to continue to optimize provider schedules, increase patient satisfaction and improve outcomes for healthcare organizations.
Relatient is hiring a Billing Analyst to join our team.Relatient is hiring a Billing Analyst/Specialist to join our team in the SAAS healthcare industry. This position is crucial for helping us maintain organized and efficient accounts receivable/billing processes. In this role, you will interact daily with our customers as well as your team and other departments. This role will have the opportunity to help with continuing efforts to establish and/or maintain new processes around invoicing, collections, and customer requests for a growing company. This role requires proficiency in excel to perform analysis for billing reconciliations and accuracy of invoicing as it pertains to contracts. You will be able to make an immediate impact working directly with the Finance Specialist, Controller, and Director of Finance. You'll represent our company and brand in these interactions, so it's important for us that you have excellent 'people skills', professionalism, and a positive attitude.


  • Preparing, sending, processing billing subscription and usage fees for our SAAS products
  • Following our company's guidelines and billing procedures
  • Analyzing billing usage and accounts for accuracy
  • Responding to customer inquiries and resolving issues as needed
  • Keeping accurate records in our system and make updates to customer info as needed
  • Following up with customers concerning payment issues or missed or late payments
  • Preparing monthly statements
  • Other duties as assigned
    . Requirements:
    • Completed Post-Secondary education at Bachelor Degree or College Diploma level
    • Similar work experience considered an asset but not required
    • 2-3 years of previous experience customer service
    • Must have excellent English communication abilities (verbal and written)
    • Interpersonal communication skills are a must for this role
      Core Skills Needed:

      • Attention to detail
      • Proficient in excel
      • Customer service
      • Interpersonal communication skills
      • Time management
      • Multitasking
      • Accuracy
      • Organization
      • Positive attitude
      • Accounts receivable
      • Teamwork
        About Relatient
        Relatient, Inc., the 2020 KLAS Category Leader in Patient Outreach, is a SaaS-based patient engagement company that utilizes a mobile-first approach to improving patient and provider communication. On behalf of U.S. medical practices and health systems, Relatient engaged patients with more than 200 million messages in 2020 with their digital platform that integrates with over 85 practice management systems and electronic health databases. Relatient's patient messaging, self-scheduling, digital registration and billing solutions drive operational efficiency, new appointments and reviews, reduce no-shows, speed patient payments, and improve patient satisfaction, all while supporting health and care quality initiatives. For more information, visit
        Our team consists of smart, driven, and creative people who are motivated to impact the way in which healthcare providers engage with their patients. Our platform takes a patient-centered approach to engagement, utilizing the power of real-time clinical data to deliver timely messages between patients and their care providers.

        What We Offer
        • Base salary plus incentives
        • Medical, dental, and vision insurance
        • Employer HSA match contribution
        • Employer paid Life Insurance
        • 100% employer paid long-term disability insurance
        • 401k
        • Generous PTO policy which includes 3 weeks paid time off plus all 10 paid holidays
        • Complimentary perks such as an annual employee awards banquet, holiday parties, monthly lunches, bottomless snacks and coffee
        • Casual culture with approachable leadership
        • Great office environment located in the Jamison Station area of historic Franklin, TNRelatient is an equal opportunity employer.

Keywords: Relatient LLC, Franklin , Billing Analyst (Hybrid Remote), Accounting, Auditing , Franklin, Tennessee

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