Senior Finance Operations Account Manager

Company: Pilot
Location: Nashville
Posted on: July 1, 2025

Job Description:

Pilot is building a first-of-its-kind, hybrid software/service solution to tackle the financial back office (bookkeeping, tax, CFO, etc.) so that founders and business owners can focus on building and running their businesses. We already work with 1700 customers in the tech startup and SMB sectors, and we are expanding rapidly. The Finance Operations team partners with our customers to support them in their business goals. This team manages the bookkeeping and accounting back office needs to a portfolio of customers across a range of industries. You will leverage our advanced tech to eliminate common errors, deliver faster results, and deliver an elevated customer experience overall. Beyond that, your feedback is key to building our product, and you may have opportunities to support our R&D teams in building better accounting automation, more efficient workflows, or more intuitive designs for our customers. This is a hybrid role based in our Nashville Ops HQ, with the opportunity to apply to become remote upon demonstrated good performance. Key Responsibilities Leverage Pilot software to produce high quality books and financial reports Develop scalable and accurate accounting workflows to record a customer’s financial activity accurately and efficiently Build strong relationships with and provide exceptional experience to a portfolio of customers Mentor and develop newer team members About You Need to haves: 5-7 years in a finance, accounting, consulting or business role and B.S. or MS. in related field (i.e. Accounting, Business, Operations, Economics) Tech savvy and a fast learner — the institutions we work with, the software we utilize, and the customers we support change quickly, so we must learn and adapt quickly in response Highly organized and detailed with an eye towards process Demonstrated problem solving and critical thinking skills Can prioritize multiple tasks and appropriately escalate on a timely basis Contributes to a culture of inclusion and belonging on the team Willingness to mentor and coach newer or more junior members on the team Excellent verbal and written communicator Proficient in Excel/Google Sheets Nice to haves: Public accounting experience and/or industry accounting experience Management experience About Pilot Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business. Pilot has over 2,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock. Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene. Why Pilot? We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox). Flexible vacation/time-off policy All federal holidays are observed Competitive benefits package including wellness benefits such as Modern Health, Headspace, One Medical, Aaptiv and Rightway Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks 401(k) plan The base pay range target for the role seniority described in this job description is $61,000-$107,000 in Nashville, TN. Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation, and market data. In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits; some of these benefits may be available for part-time or temporary positions. Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Keywords: Pilot, Franklin , Senior Finance Operations Account Manager, Accounting, Auditing , Nashville, Tennessee