Group Housing Billing Coord
Posted on: April 17, 2019
Posting Date Apr 08, 2019
Job Number 190011EC
Job Category Finance and Accounting
Location Gaylord Opryland Resort & Convention Center, 2800 Opryland
Drive, Nashville, Tennessee, United States VIEW ON MAP
Brand Gaylord Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a
single focus: extraordinary meetings and conventions. From guest
rooms and meeting space, to entertainment and dining all in a
self-contained environment, Gaylord Hotels makes meeting planning
easy and provides attendees great networking opportunities. As a
Gaylord Hotels STAR, you'll bring your warm smile, genuine
excitement and a "consider it done" spirit to work. In return,
you'll experience the rewards of growing your career among a team
of professionals with a passion for excellence. Ready for a change?
Take the initiative. Enjoy the Rewards.
Assist hotel group guests to ensure a successful event by being the
housing and billing contact from pre-arrival through departure;
providing excellent service and hospitality following the brand
guidelines. Process all reservation requests, changes, and
cancellations received by phone, fax, or mail. Identify guest
reservation needs, determine appropriate room type, and verify
availability of room type and rate. Explain guarantee, special
rate, and cancellation policies to callers. Accommodate and
document special requests. Set-up proper billing accounts (i.e.
share-with, room/tax/incidentals, tax exempt, direct/special
billing, and group bookings) according to accounting policies.
Prepare, review, and issue bills, invoices, and account statements
according to company procedures. Provide excellent service to both
internal and external customers. Ensure compliance with standard
and local operating procedures (SOP's and LSOP's). Work closely
with various departments and outside entities to achieve successful
groups from pre-arrival through final bill.
Follow all company and safety and security policies and procedures;
ensure uniform and personal appearances are clean and professional;
maintain confidentiality of proprietary information and protect
company assets. Report all accidents, injuries, and unsafe work
conditions to the manager. Welcome and acknowledge all guests
according to company standards, anticipate and address guests'
service needs, assist individuals with disabilities, and thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Prepare and review written documents accurately and
completely; read and visually verify information in a variety of
formats. Comply with quality assurance expectations and standards.
Develop and maintain positive working relationships with others,
support team to reach common goals, and listen and respond
appropriately to the concerns of employees. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott, Franklin , Group Housing Billing Coord, Accounting, Auditing , Franklin, Tennessee
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