Patient Advisor/Clerical
Company: Caliber Care+Transport
Location: Franklin
Posted on: May 23, 2023
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Job Description:
Job Description
Patient Support / Clerical Job Type: Full-time Job Summary
Shift : WED - SAT, 7A to 5:30P (4 X 10)
Shift : MON - FRI, 9:30A to 6:00P
Zero sales. Zero call metrics. Zero quotas or penalties. We truly
want you to take your time with our patients and enjoy helping
them.
Love what you do by helping others. Caliber's "Start with
Compassion" goes beyond the care for our patients and includes the
love we show for our people. Without our crew, Caliber's impressive
customer service couldn't, and wouldn't, be where it is. Are you
ready for a career with a purpose? Are you compassionate and want
to be a part of making someone's day easier? Do you enjoy working
with a friendly team? See why over 90% of our current employees say
they enjoy working at Caliber.
What Others Say about Caliber "Expanding with bright future -
Former Employee - Nashville, TN Great company to work for. Everyone
is super friendly and caring. It's an open work environment and you
can pace yourself. It's not restrictive like most call centers.
They actually care about the people they work for and the people
that work for them."
Job Description: Provides Customer Service to all Caliber customers
on the phone throughout the entire transport process and provides
administrative support of daily operations. --- Always maintains a
positive and constructive attitude --- Resolves all customer
questions or concerns via phone, email, or online chat ---
Responsible for maintaining and updating customer information as
needed --- Attempts to resolve and de-escalate any issues in a calm
manner --- Ensures to escalate calls or challenges to supervisor
when necessary and appropriate --- Responds to requests for
assistance and/or possible processing of credit card authorizations
in a timely manner --- Responsible for tracking call-related
information for auditing and reporting purposes --- Ensures to
provide feedback reports on call issues related to downtime and/or
training issues --- Exhibits a detail-oriented etiquette and
friendly attitude at all times when on telephone calls ---
Appropriately schedules patient appointments for many different
types of medical procedures --- Maintain a broad knowledge base of
partner requirements regarding authorizations, billing and
processes --- Ensure all assignments are on-time and assigned to
correct crews --- Assist in communications to customers, partners,
and patients - including sales, collections, and service calls ---
Comply with Caliber daily guidelines and procedures --- Comply with
all Caliber safety rules, guidelines and standards --- Perform
other duties as required to successfully meet the needs of the
business
Skill/Requirements: High school diploma or GED --- Must be at least
18 years of age --- Must have a valid driver's license and be
eligible for coverage under Caliber's insurance policy (Not an
excluded driver) --- Ability to effectively communicate with
others, oral and written --- Ability to read and understand basics
of assignment instructions --- Organization and multi-tasking;
adapts easily to fast-paced environment --- Personable, friendly
demeanor with "Compassionate" customer service approach to internal
and external customers --- Maintain a well-groomed, professional
appearance
Physical Requirements / Working Conditions: Position is based in a
climate controlled, professional office environment with moderate
noise levels. This role routinely uses standard office equipment
such as computers, phones, photocopiers, and filing cabinets.
Specific vision abilities required by this job include close vision
requirements due to computer work. Regularly required to talk or
hear. Frequently required to stand; walk; use hands to handle or
feel; and reach with hands and arms. The job may require lifting up
to 20 lbs and long periods of sitting while working at desk.
Schedule
Standard business schedule
Flexible schedule
Rotating schedule
Weekend schedule
30-40 hours per week
Benefits
Medical insurance
Paid time off
Dental insurance
Vision insurance
On the job training
Keywords: Caliber Care+Transport, Franklin , Patient Advisor/Clerical, Administration, Clerical , Franklin, Tennessee
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here to apply!
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