FranklinRecruiter Since 2001
the smart solution for Franklin jobs

Senior UCCE Engineer

Company: BG Staffing - American Partners
Location: Franklin
Posted on: February 15, 2020

Job Description:

Assigned to Chase Lyle.-- Zycron has joined with a large healthcare company in search of a Sr. Unified Communication Engineer. JOB SUMMARY: The UC Senior Engineer (Contact Center) will assist in the design of applications and solutions for the Cisco UCCE contact center environment. This individual is responsible for working with stakeholders to analyze, maintain, support, implement, and develop UCCE (and associated third-party) applications to improve the efficiency, capabilities, and stability of the UCCE environment. This individual will assist in the evaluation, selection, engineering, security, and platform design of the UCCE environment (including CRM, CTI, e-Service, IVR, quality management/call recording, reporting/analytics, speech analytics, video, and WFM applications). GENERAL RESPONSIBILITIES: Develop DTMF IVR / Speech IVR applications using CVP Studio and leverage JAVA for all custom elements. Integrate to backend systems such as web services, Rest API services, RDMS databases and LDAP using JAVA. Experience in following technologies VXML, GRXML,XML, JAVA, J2EE, JSON. Develop and support simple, medium and complex grammars for speech applications Good Knowledge and troubleshooting VXML application in Cisco VXML gateway, Nuance ASR Cisco UCCE/CVP 10.5 and higher platform. Experience in migrating CVP call Studio application and custom java elements to CVP 11.X and above Experience in Speech Recognition solution design and development using Nuance ASR. Experience in Nuance GRXML grammar design, development and testing. Experience in creating detailed technical design document. Excellent written and verbal skills. Proficient with call flow diagrams (Visio) or Confluence. Modify existing grammar file to accommodate new enhancements. Perform complete Unit Testing and Integration testing. Ensures that system improvements are successfully implemented Analyze business requirements for any risk and recommend appropriate solutions Can analyze the existing CVP custom elements and create new custom elements based on requirements. Experience with web Servers and application servers (IIS, Tomcat ) Experience in Git or TFS. Experience in Log4j Logging Framework Experience in UCCE platform and Call Center Technologies Develop ICM Admin scripts. Develop call routing ICM scripts leveraging Skill Groups and Precision queue from simple to complex scripts. Experience in Administering UCCE platform - ADD/MODIFY/DELETE Agents, Skill Groups, Precision Queue, Agent Team, CUIC Reports. Experience in writing SQL queries Comments/Special Instructions: If interested in learning more about Zycron and this opportunity, please submit your resume for consideration to Chase Lyle at [Click Here to Email Your Resum--]. Job ID Number: 68097(Please reference in call or email) Only candidates with backgrounds who match our client's requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client's project/job. Zycron, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is one of the largest IT solutions firms headquartered in Tennessee. We provide client-specific solutions from staffing to outsourcing across all industries, with extensive experience in health care, energy and utilities, and state and local government.

Keywords: BG Staffing - American Partners, Franklin , Senior UCCE Engineer, Engineering , Franklin, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Engineering Jobs

Staff Geotechnical Engineer (Underground)
Description: 19-Feb-2020 to 19-Apr-2020 MST Nashville, TN, USA DOE Salary Full Time Full Benefits Program consisting of Medical, Dental, Vision, Life, Disability, FSA, EAP, Matching 401 k , and stock program, (more...)
Company: McMillen Jacobs Associates
Location: Nashville
Posted on: 02/25/2020

Sr. Application Engineer
Description: Description br br JOB br br SUMMARY: Provide assistance in the development of br br detailed system specifications for major business systems or technical support br br and/or development, (more...)
Company: Caterpillar
Location: Nashville
Posted on: 02/25/2020

General Engineer (Public Flyer)
Description: DutiesSummaryDo you have a passion for public service The United States Secret Service USSS is looking for you The USSS is a premier law enforcement organization with two 2 critical national security (more...)
Company: US Secret Service
Location: Nashville
Posted on: 02/25/2020

Cyber Engineer II - AL
Description: Are you having fun at work Are you being challenged to solve the most cutting-edge Cyber Security problems Do you know kernel kung-foo br br Company Description: br br Raytheon CODEX is focused (more...)
Company: Raytheon
Location: Huntsville
Posted on: 02/25/2020

Enterprise Sales Engineer, Mid Western Region
Description: Who we are: br br br br KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the (more...)
Company: KeepTruckin
Location: Nashville
Posted on: 02/25/2020

DevOps Engineer Intern - Platform Engineer Team
Description: DevOPs Engineer Intern, Platform Engineering Team Asurion's internship program is a 12-week hands-on experience to help rising seniors get a sneak peek into the Platform Engineering world. Assigned to (more...)
Company: Asurion
Location: Nashville
Posted on: 02/25/2020

Senior Quality Engineer
Description: Country: United States Work Location: Bowling Green State: Ohio Advertising End Date: 31 Mar 2020 Job Type: Regular About The Opportunity Role Purpose The Senior Quality Engineer is responsible for maintenance (more...)
Company: GKN
Location: Bowling Green
Posted on: 02/25/2020

Description: Recruiter Boeing Location Huntsville, Alabama Salary Competitive Salary Posted 27 Jan 2020 Closes 24 Feb 2020 Ref Sector Aerospace Engineering, Defence, Manufacturing Engineer, Aviation and Airlines Contract (more...)
Company: Boeing
Location: Huntsville
Posted on: 02/25/2020

In-Home Solutions Technician
Description: Summary Job Duties and Responsibilities We're DISH. We're the ones who pioneered the DVR and commercial-free TV. Colorado-born and family-owned, DISH has proudly served America since 1980. Personalized (more...)
Company: DISH
Location: Nashville
Posted on: 02/25/2020

DevOps Development Engineer - MG - SISW
Description: Recruiter Siemens Location Huntsville, United States of America Salary Competitive Posted 12 Feb 2020 Closes 13 Mar 2020 Ref Sector Engineering Category Information Technology, Skilled Trades Contract (more...)
Company: Siemens
Location: Huntsville
Posted on: 02/25/2020

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Franklin RSS job feeds