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Retail Operations Manager

Company: CMG Financial
Location: Franklin
Posted on: February 15, 2020

Job Description:

POSITION OVERVIEW The Retail Operations Manager supports retail offices with operational needs and acts as the primary resource for sales and operations for queries/challenges/scenarios/ etc. as it pertains to published underwriting guidelines. The incumbent provides direction and oversight on compliance and adherence to all corporate and regulatory policies and procedures. ESSENTIAL DUTIES and RESPONSIBILITIES, - includes the following responsibilities, but not limited to : - - - - - - - - -Supervises and directs the activities of the loan flow from setup through funding and shipping to corporate. - - - - - - - - -Reviews reports regularly to determine potential department delays and to ensure the expected level of customer service. Authorizes priority files. - - - - - - - - -Interfaces with corporate employees and acts as the primary contact with underwriting - - - - - - - - -Participates in the setting of productivity standards. - - - - - - - - -Enforces Customer Service Standards. - - - - - - - - -Identifies, analyzes and resolves operational problems; monitors and ensures compliance with productivity standards. - - - - - - - - -Interviews, develop, motivate, utilize, counsels and directs department personnel. - - - - - - - - -Provides training for office personnel. - - - - - - - - -Ensures accuracy of employee attendance records and authorizes overtime, as necessary. - - - - - - - - -Delivers performance reviews with a focus on meeting job expectations, organizational development and career enhancement and development. - - - - - - - - -Manages corporate employees on site within the branch - - - - - - - - -Develops resolutions for inefficiencies by partnering across the board with all key operational managers. PREFERRED QUALIFICATIONS AND EXPERIENCE - - - - - - - - -Bachelor's degree in Business or Finance preferred or 5 years industry experience - - - - - - - - -Must possess a deep knowledge of FHA, VA and Conventional underwriting guidelines. - - - - - - - - -Must be self-motivated and have an ability to work independently as well as in a team setting - - - - - - - - -Excellent attention to detail - - - - - - - - -Intermediate experience with Microsoft Word, Excel and email systems - - - - - - - - -Ability to work in a fast paced, fluid environment - - - - - - - - -Strong communication, interpersonal and organizational skills - - - - - - - - -High integrity and confidentiality required -

Keywords: CMG Financial, Franklin , Retail Operations Manager, Executive , Franklin, Tennessee

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