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Project Manager

Company: KellyMitchell
Location: Franklin
Posted on: February 15, 2020

Job Description:

Project ManagerJob Posting ID: ATTJP0003434001/27/2020 to 01/26/2023Number of Positions: 2Subs: 2--BR:--49.02Site:327 CUMMINS ST FranklinTennessee USA 37064Overall Purpose:Manages, coordinates, leads projects from initiation through delivery. Responsible for meeting the project requirements and managing project scope, quality, schedule, budget, resources, and risk. Serve as a liaison between all the cross functional teams.Roles & Responsibilities:1) Establishes and assembles project teams, and coordinates activities.2) Develops detailed work plans, project estimates, status reports, project tracking and analysis.3) Performs economic and other analysis as required to achieve the best least cost.4) Manages and obtains Customer Concurrence through direct and indirect communication with Customers and Account Teams as well as managing critical milestones throughout the project to ensure the best customer experience.5) Solid stakeholder/client management experience6) Collaborate with diverse and strong cross functional teams.Prefer at least 1 of the 2 openings be located in Nashville/Franklin, TN.SERVICE MANAGERCUSTOMER: COMMUNITY HEALTH SERVICESLOCATION: NASHVILLE/FRANKLIN, TNRequirements & Requests:? Preference is local to Nashville area and able to work onsite.? AT&T Service Management, NOC or Technical Experience a plus? Basic understanding of routed IP networks, IP Voice experience a plus- Customer Advocacy- Advocates for the customer within AT&T.- Proactively engages on challenges develops service action plans, and implements changes thatimproves the Customer's experience- Oversee escalated issues through to resolution.- Develops Strategic Relationship & offers Recommendations to achieve Customer's business goals inconjunction with sales teams.- Promotes eAdoption (aka Business Direct and Business Center) tools and processes.- Maintains Client Profiles and inventory in various systems.- Stewardship- Customer/Network Performance Results, as applicable (example may include, but not limited to):o Executive/Consultativeo Operational/Performance Reporting (Provisioning, Maintenance, Billing, ContractSummary, Spend, Usage & Subscriber Summary, Customer Service Guide, as applicable)- Service Assurance (Maintenance/Repair)- Critical Escalation Support- Planned Maintenance notification, as applicable- Reason for Outage/Root Cause Analysis delivery upon customer request.- Service Delivery (Ordering/Provisioning)- Critical Escalation Support- Billing (Bill Dispute/AR Management)- Critical escalation Support- Escalation point of contact for customers when a billing requests and AR issues submitted to COE(Customer Care, Collections) failed to deliver results and customer satisfaction.

Keywords: KellyMitchell, Franklin , Project Manager, Executive , Franklin, Tennessee

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