FranklinRecruiter Since 2001
the smart solution for Franklin jobs

Operations Director - Contact Center (Healthcare Services)

Company: MAXIMUS
Location: Franklin
Posted on: January 8, 2021

Job Description:

Essential Job Duties (Text Only): This position is for a Bid requisition and any offer is dependent upon the award of the contract to Maximus. The project is located in Franklin, Tennessee; however, the position will be remote to begin due to the pandemic. Job Description Summary: :Essential Duties and Responsibilities: - Perform as a key member of senior management team responsible for meeting cost, schedule and quality requirements of the Project. - Oversee all contract administrative functions including budget, financial controls and contract compliance. - Maintain up-to-date and accurate knowledge with all applicable statutes, regulations and contractual requirements and ensures the project is in compliance with all and ensures all program/client services are effectively and efficiently delivered. - Establish and maintain a productive relationship and effective communications with all MAXIMUS clients and other stakeholders, advocates and interested parties. - Responsible for all P&L activities related to the contract and manage all financial activities related to the project, annual budget process, monthly and quarterly forecast and review. - Develop staffing strategy to meet all performance objectives required of the contract; ensures appropriate performance goals and objectives are established for all project functions; monitors achievement of such goals. - Manage all direct report subject matter experts; works closely with functional managers to ensure project delivery and quality. - Oversee quality assurance and manage any necessary corrective actions to ensure consistent application of laws, regulations, policies and procedures pertinent to the project. - Propose changes in policy and procedure to improve processes and ensure contract compliance. - Perform other duties as may be assigned. Minimum Requirements: - Bachelor's degree with 7+ years of project management experience. - Deliver multiple small and large projects with high values and high risk. - Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget. - Develop innovative methodologies, techniques, and criteria for projects. - Advanced knowledge of workflows and project mapping. - Facilitate the tracking and resolution of issues impacting projects. :Minimum Requirements - Education and Experience:

  • Bachelor's degree, required.
  • 7 years of call center experience with 3 years directly managing manager level employees.
  • 5 years of management experience in large scale shared services Contact Centers.
  • 2 years of management experience in virtual Contact Centers.
  • 4 years of experience in healthcare or healthcare services field.
  • Advanced knowledge of workflows and project mapping.
  • Leadership experience, ensuring that projects are delivered to specifications, on time and within budget.Skills and Abilities:
    • Ability to create and maintain a high- quality work environment so team members are motivated to perform at their highest level.
    • Understanding of Computer Telephony Integration (CTI), telephone operations and staffing systems, e-mail management, Interactive Voice Recognition (IVR), Voice over Internet Protocol (VOIP) and CRM applications.
    • Skilled in managing to metrics.
    • Strong interpersonal, written, and verbal communication skills.
    • Ability to self-manage time, balance multiple priorities, coach and develop teams, and set and accomplish goals.
    • Proficient with Microsoft Office Programs.MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. : EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: MAXIMUS, Franklin , Operations Director - Contact Center (Healthcare Services), Executive , Franklin, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Technology and Project Manager
Description: The Technology and Project Manager provides oversight and strategic direction for all technology solutions and initiatives. br This position also supports
Company: Tennessee Society of Certified Public Accountants
Location: Brentwood
Posted on: 01/16/2021

Travel Nurse RN - Case Management - $2,135 per week
Description: Stability Healthcare is seeking a travel nurse RN Case Management for a travel nursing job in Hermitage, Tennessee.Job Description Requirements ul li Specialty: Case Management li Discipline: (more...)
Company: NurseFly
Location: Hermitage
Posted on: 01/16/2021

RN Case Manager
Description: Job Description Caregiving is our Calling At Amedisys whether we're caring for patients directly or supporting those who do, each of us is a caregiver at heart. Every team member contributes to our mission (more...)
Company: Amedisys
Location: Nashville
Posted on: 01/16/2021


Case Management travel Registered Nurse needed in Nashville, TN
Description: Prime HealthCare Staffing is currently seeking Registered Nurse - Case Management for positions in Nashville, TN The ideal candidate will possess a current TN license. This is a Registered Nurse position (more...)
Company: Prime HealthCare Staffing
Location: Nashville
Posted on: 01/16/2021

Correctional Medicine Regional Care Manager - LPN/RN Needed in Nashvil
Description: Here at Wellpath, everything that we do is about taking care of people - our patients, our staff and our partners. We are committed to making a difference by providing hope and healing to vulnerable patients (more...)
Company: WellPath
Location: Nashville
Posted on: 01/16/2021

Assistant Store Manager Hiring Event
Description: Geared for the Driven During these uncertain times of COVID-19, Valvoline Instant Oil Change SM VIOC is proud to serve those who need to be on the road, including first responders and medical workers (more...)
Company: Valvoline Instant Oil Change
Location: Mount Juliet
Posted on: 01/16/2021

11B Infantryman - Management Training
Description: The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You'll attack, repel, and capture (more...)
Company: Army National Guard
Location: Springfield
Posted on: 01/16/2021

Travel Case Management RN
Description: NurseStat is looking for a Travel Case Management RN in Hermitage, TN.This is a 13 week assignment scheduled to start on 12/28/2020 and run through 3/29/2021.Shift: Days. Possible on calls and weekends.You (more...)
Company: AHS NurseStat
Location: Hermitage
Posted on: 01/16/2021

General Sales Manager
Description: General Sales Manager / Automotive GSMWe are committed to providing an exceptional customer service experience. The ability to set realistic objectives, increase sales and profits and accelerate the performance (more...)
Company: Downtown Nashville Nissan
Location: Nashville
Posted on: 01/16/2021

Lead, Proposal Management, Capture Center of Excellence
Description: L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers--- mission and (more...)
Company: Harris Company
Location: Nashville
Posted on: 01/16/2021

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Franklin RSS job feeds