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Project Manager

Company: Relatient LLC
Location: Franklin
Posted on: January 11, 2021

Job Description:

Description: Relatient is a leading provider of integrated messaging solutions for practices, hospitals and health care systems. We take a patient-centered approach to engagement, utilizing the power of real-time clinical data to deliver timely messages between patients and their care providers.Ranked as the 2020 Klas Category Leader for Patient Engagement, named one of Deloitte's Technology Fast 500 for 2018, 2019 and 2020 and a 2019 Red Herring Top 100 winner, Relatient is changing the way healthcare providers engage with their patients.We are looking for a talented and experienced Project Manager to join our team. This position focuses on the management of Relatient's various solution implementation projects in customer environments. You will be responsible for leading both customer and internal teams through the lifecycle of the solution onboarding process. The primary solution focus for this position will be onboarding customers on our Revenue Cycle and eRegistration solutions. The Project Manager must be able to manage multiple customer implementations at any given time.Primary Responsibility and Essential Duties:

  • Communicate with customers to understand their current workflow and expectations, define project scope and requirements (i.e., business analysis)
  • Proactively identifies and manages overall project dependencies ensuring product implementation stays on-time and on-scope
  • Develop and maintain project documentation such as project plans, punch lists, configuration guides, etc
  • Communicate to customers through weekly project status calls and through continuous verbal/email communication the status of the project and next steps
  • Act as liaisons between users, product management, sales and developers to define software requirements and write detailed functional specifications
  • Understanding healthcare processes in both physician practices and hospital settings
  • Participates in departmental/branch meetings and training sessions to exchange ideas and develop knowledge and skills
  • Maintain internal company project tracking system for each assigned project
  • Assures the quality of software being delivered the client, through code reviews with Implementation Managers, Developers and other methodical software quality assurance processes
  • Directs project through full lifecycle, including project initiation and requirements definition, planning, execution, monitoring, and project close
  • Works with the Implementation Manager and Internal resources to effectively ensure successful execution of the project plan and deliver a quality project
  • Assist the users in acceptance testing, developing procedures, and updating documentation
  • Effectively communicates and works closely with the Implementation Managers to determine the proper platform to meet the customer's needs and to ensure the proper on-boarding of service
  • Perform or coordinate the performance of internal processes relating to product configuration for applicable projects
  • Act as expert resource for Customer Service, Tech Support and other departments in all functional and content areas associated with a project
  • Knowledgeable on governmental branches and regulatory agencies as required to ensure that projects comply with all applicable legal requirements and regulations (TCPA, PCI, HIPAA, etc). Requirements:
    • Proven work experience in project management in the information technology and healthcare sector using recognized PMI methodologies
    • Excellent client-facing and internal communication skills
    • Excellent written and verbal communication skills
    • Ability to work within a team to meet established project goals
    • Solid organizational skills including attention to detail and multi-tasking skills
    • Proficiency in using the Microsoft Office suite of software
    • Ability to work in a fast-paced environment
    • Bachelor's degree or equivalent work experience required
    • 2+ years of experience in appropriate project management and implementation processesAbout RelatientFounded in 2014, our offices are located in historic Franklin and Cookeville, TN and include a casual, dynamic work environment with a spirit of innovation and growth.Our team consists of smart, driven, and creative people who are motivated to impact the way in which healthcare providers engage with their patients. Our platform takes a patient-centered approach to engagement, utilizing the power of real-time clinical data to deliver timely messages between patients and their care providers.What We Offer
      • Medical, dental, and vision insurance
      • Employer HSA match contribution
      • Employer paid Life Insurance
      • 100% employer paid long-term disability insurance
      • 401k
      • Generous PTO policy which includes 3 weeks paid time off plus 10 paid holidays
      • Complimentary perks such as an annual employee awards banquet, holiday parties, monthly lunches, bottomless snacks and coffee
      • Casual culture with approachable leadership
      • Great office environment Learn more about our company at relatient.net We are an equal opportunity employer.

Keywords: Relatient LLC, Franklin , Project Manager, Executive , Franklin, Tennessee

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