FranklinRecruiter Since 2001
the smart solution for Franklin jobs

Operations Manager Call center

Company: Maximus
Location: Franklin
Posted on: January 12, 2021

Job Description:

This is for a Bid. Any offer would be contingent on Maximus being awarded the bid.Job Description SummaryAdditional Requirements: 3 years of management experience in large scale, shared services Call Center1 year of management experience in virtual shared services Call Center2 years of experience in a healthcare or healthcare services field Experience in a Call Center handling Medicaid programsExperience in a Call Center handling healthcare enrollment/eligibility or CHIP programs. Essential Duties and Responsibilities:- Ensure project compliance with all operational requirements of the contract as well as corporate policies.- Manage Customer Service and Outreach Programs.- Manage direct reports and the cost- effective operation of all project tasks.- Supervise subcontractors that provide services to program.- Oversee audits of operations.- Produce monthly Service Level Agreement (SLA) report for client, as well as ad hoc reporting.- Collaborate with other Managers to ensure effective coordination of activities.- Develop and implement operational policies and procedures in collaboration with other key stakeholders.- Establish and maintain effective relationships with clients and other external entities.- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.- Supervise the project's quality assurance and training programs as well as corrective actions to ensure compliance.- Monitor performance against key indicators established internally or by the clients.- Generate solutions to issues or complex problems.- Develop performance goals and objectives for staff, and monitor achievement of those goals.- Perform other duties as may be assigned.Minimum Requirements:- Bachelor degree or equivalent combination of education, technical training or work experience considered in lieu of degree. - Minimum 3 years of management experience, 5 years of related experience.- Able to manage large-scale operations, including single or multiple sites.- Proven ability with operational analyses, processes and performance indicators.- Capable of performing comfortably in a fast- paced, deadline-oriented work environment.- Strong client management skills.- Able to successfully execute many complex tasks simultaneously.- Excellent organization, written and verbal communication skills.- Capable of working as a team member as well as independently. In addition to the above, Medicaid, Healthcare Enrollment or CHIP is needed. MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: Maximus, Franklin , Operations Manager Call center, Executive , Franklin, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


11B Infantryman - Management Training
Description: The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You'll attack, repel, and capture (more...)
Company: Army National Guard
Location: Springfield
Posted on: 01/16/2021

RN / Registered Nurse / Tennessee / Any / Travel RN Nurse Manager Job
Description: About Our Client: Our client diagnostic results reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. The world leader in providing diagnostic (more...)
Company: All Medical Personnel
Location: Hermitage
Posted on: 01/16/2021

Assistant Director, ED Reg & Admitting
Description: Job Description - Assistant Director, ED Reg Admitting 2009944 Job Description 2009944- Assistant Director, ED Reg Admitting Job: Medical Coding and BillingPrimary Location: TN-Nashville-Vanderbilt (more...)
Company: Vanderbilt University
Location: Nashville
Posted on: 01/16/2021


Registered Nurse - Case Manager - 13 Week Contract
Description: High-demand travel positions are open for Registered Nurses with experience working as a liaison to assist individuals and families cope with complicated health or medical situations in the most effective (more...)
Company: Jackson Nurse Professionals
Location: Hermitage
Posted on: 01/16/2021

Lead, Proposal Management, Capture Center of Excellence
Description: L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers--- mission and (more...)
Company: Harris Company
Location: Nashville
Posted on: 01/16/2021

STARS Strategy Innovation Director Sr.
Description: Description SHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our Vision. At Anthem, Inc., it---s a powerful combination, and the foundation upon which we---re creating greater access to care for our members, (more...)
Company: Anthem
Location: Nashville
Posted on: 01/16/2021

Store Manager - Region 2D (Unassigned)
Description: MAPCO Express Store Manager Opportunity Grow As You Go MAPCO is looking for the next generation of business leaders. MAPCO Store Managers have the opportunity to learn the retail industry, enhance their (more...)
Company: MAPCO Express Inc.
Location: Hermitage
Posted on: 01/16/2021

Correctional Medicine Regional Care Manager - LPN/RN Needed in Nashvil
Description: Here at Wellpath, everything that we do is about taking care of people - our patients, our staff and our partners. We are committed to making a difference by providing hope and healing to vulnerable patients (more...)
Company: WellPath
Location: Nashville
Posted on: 01/16/2021

Interim Director of Laboratory Services
Description: Director of Nursing opening in Nashville, Tennessee. This and other nursing administrator jobs brought to you by NursingJobCafe.com Interim Director Laboratory, Medical TechnologistSeeking candidates
Company: CoreMedical Group
Location: Nashville
Posted on: 01/16/2021

Actuarial Manager, P&C
Description: Job Description - Actuarial Manager, P C 200003LH Job Description Actuarial Manager, P C 200003LHThe Role As a Manager in the Corporate practice within Risk and Analytics, you will assist/lead project (more...)
Company: Willis Towers Watson
Location: Nashville
Posted on: 01/16/2021

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Franklin RSS job feeds