Operations Manager Call center
Company: Maximus
Location: Franklin
Posted on: January 12, 2021
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Job Description:
This is for a Bid. Any offer would be contingent on Maximus
being awarded the bid.Job Description SummaryAdditional
Requirements: 3 years of management experience in large scale,
shared services Call Center1 year of management experience in
virtual shared services Call Center2 years of experience in a
healthcare or healthcare services field Experience in a Call Center
handling Medicaid programsExperience in a Call Center handling
healthcare enrollment/eligibility or CHIP programs. Essential
Duties and Responsibilities:- Ensure project compliance with all
operational requirements of the contract as well as corporate
policies.- Manage Customer Service and Outreach Programs.- Manage
direct reports and the cost- effective operation of all project
tasks.- Supervise subcontractors that provide services to program.-
Oversee audits of operations.- Produce monthly Service Level
Agreement (SLA) report for client, as well as ad hoc reporting.-
Collaborate with other Managers to ensure effective coordination of
activities.- Develop and implement operational policies and
procedures in collaboration with other key stakeholders.- Establish
and maintain effective relationships with clients and other
external entities.- Oversee the development and implementation of
innovative methodologies to improve service levels and overall
operation efficiency.- Supervise the project's quality assurance
and training programs as well as corrective actions to ensure
compliance.- Monitor performance against key indicators established
internally or by the clients.- Generate solutions to issues or
complex problems.- Develop performance goals and objectives for
staff, and monitor achievement of those goals.- Perform other
duties as may be assigned.Minimum Requirements:- Bachelor degree or
equivalent combination of education, technical training or work
experience considered in lieu of degree. - Minimum 3 years of
management experience, 5 years of related experience.- Able to
manage large-scale operations, including single or multiple sites.-
Proven ability with operational analyses, processes and performance
indicators.- Capable of performing comfortably in a fast- paced,
deadline-oriented work environment.- Strong client management
skills.- Able to successfully execute many complex tasks
simultaneously.- Excellent organization, written and verbal
communication skills.- Capable of working as a team member as well
as independently. In addition to the above, Medicaid, Healthcare
Enrollment or CHIP is needed. MAXIMUS Introduction Since 1975,
Maximus has operated under its founding mission of Helping
Government Serve the People, enabling citizens around the globe to
successfully engage with their governments at all levels and across
a variety of health and human services programs. Maximus delivers
innovative business process management and technology solutions
that contribute to improved outcomes for citizens and higher levels
of productivity, accuracy, accountability and efficiency of
government-sponsored programs. With more than 30,000 employees
worldwide, Maximus is a proud partner to government agencies in the
United States, Australia, Canada, Saudi Arabia, Singapore and the
United Kingdom. For more information, visit
https://www.maximus.com. EEO Statement: Active military service
members, their spouses, and veteran candidates often embody the
core competencies Maximus deems essential, and bring a resiliency
and dependability that greatly enhances our workforce. We recognize
your unique skills and experiences, and want to provide you with a
career path that allows you to continue making a difference for our
country. We're proud of our connections to organizations dedicated
to serving veterans and their families. If you are transitioning
from military to civilian life, have prior service, are a retired
veteran or a member of the National Guard or Reserves, or a spouse
of an active military service member, we have challenging and
rewarding career opportunities available for you. A committed and
diverse workforce is our most important resource. Maximus is an
Affirmative Action/Equal Opportunity Employer. Maximus provides
equal employment opportunities to all qualified applicants without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status or disabled
status.
Keywords: Maximus, Franklin , Operations Manager Call center, Executive , Franklin, Tennessee
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