Executive Director ( Contact Center, Healthcare Services)

Company: Maximus
Location: Franklin
Posted on: January 12, 2021

Job Description:

Job Description SummaryThis position is for a bid and any offer is dependent upon the award of the contract to Maximus. The project is located in Franklin, Tenn., however the position will be remote to begin due to the pandemic. Essential Duties and Responsibilities:- Develop and maintain required Investment Management document (if required).- Create and execute project work plans and revise as appropriate to meet changing needs and requirements.- Identify resources needed and assign individual responsibilities.- Develop and maintain a master and individual resource plan for projects.- Track and report Level of Effort (LoE) hours on a weekly basis.- Baseline all projects and capture actual metrics for historical metrics and LoE forecasting.- Manage day-to-day operational aspects of a project and scope.- Review deliverables prepared by team before providing to management and customers.- Effectively apply the PMI methodology and enforce project standards on all projects.- Prepare for engagement reviews and quality assurance procedures.- Minimize risk exposure on projects.- Communicate relevant project information to management, stakeholders, and customers.- Resolve and/or escalate issues within a reasonable amount of time taking in consideration impact on the project.- Ensure project documents are complete, current, and stored appropriately.- Track and maintain lessons learned and utilize lessons learned on subsequent projects.- Ensure all projects are properly closed out.Minimum Requirements:- Bachelor's degree with 7+ years of project management experience.- Delivers multiple small and large projects with high values and high risk.- Provides leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.- Develops innovative methodologies, techniques, and criteria for projects.- Advanced knowledge of workflows and project mapping.- Facilitates the tracking and resolution of issues impacting projects. MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: Maximus, Franklin , Executive Director ( Contact Center, Healthcare Services), Executive , Franklin, Tennessee