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Senior National Account Manager

Company: WTS
Location: Franklin
Posted on: January 9, 2022

Job Description:

Job Purpose: -We are growing! The successful candidate will be strategically responsible for negotiating and/or renegotiating contracts, verifying contract terms and services while providing excellent customer support, and handling all requests in a timely manner. Must be able to perform and succeed in a fast-paced, ever-changing work environment and possesses exceptional customer service and leadership skills.

Job Description
The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for commercial and industrial waste services.

Preferred Qualifications
Has a service orientation -and actively looks for ways to help customers and peers.
Good communication skills -with strong active listening skills and the ability to communicate to all levels within an organization.
Maintains a positive outlook with excellent self-motivation skills -and pride in work.
Good time management -and follow-through -skills to ensure assigned responsibilities are completed in -a timely -manner.
Has a strong work ethic, is competitive, -and strives to achieve all -goals.
Is high energy, friendly, and engaging, and has -excellent persuasion skills.
Five years of experience -in a customer-facing role that includes -identifying -and addressing customer needs.
Experience in three-five years of people management preferred.
Valid driver's license.
Bachelor's Degree.

Principal Responsibilities
Retains existing customers by building -customer loyalty and long-term relationships, including updating the company-customer relationship management system.
Understands services and pricing structures.
Responds to all cancellation requests in alignment with the established escalation policy.
Reviews weekly activity, progress, and status of each relationship.
Addresses customer service -issues -as needed.
Participates in company-sponsored activities, trade shows, etc.

We are an -equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

Keywords: WTS, Franklin , Senior National Account Manager, Executive , Franklin, Tennessee

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