Solutions Center Manager - Murfreesboro (MLO)
Company: PNC Financial Services Group
Posted on: June 24, 2022
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all of our employees
are respected, valued and have an opportunity to contribute to the
company's success. As a Solutions Center Manager within PNC's
Retail National Expansion organization, you will be based in
Murfreesboro, TN. The Murfreesboro Solution Center Address will be:
2877 Medical Center Parkway, Nashville, TN 37129. Bilingual Spanish
PNC's Retail National Expansion combines digital and physical
elements to create a business ecosystem for the future. This
dynamic approach enables PNC to grow customers, deposits and share
of wallet broadly in our expanded PNC footprint. The model
positions PNC as a technology based, online-driven bank supported
by employees who are actively outreaching to grow our customer base
within the new market. As we further converge physical and digital
elements into one, we are well-positioned to "humanize the digital
experience" within our Solutions Centers, which are designed for
consultants to engage customers and demonstrate PNC's digital
Generates new consumer opportunities and guides location(s)
performance. Leads and coordinates the daily activities of team
members engaged in customer and/or prospect management activities.
Accountable for the operational soundness of the location and team.
Builds a high performing team through the attraction, on-boarding,
coaching and development of location team members. Drives revenue
and loyalty through client interactions, and builds market share,
revenue and loyalty through proactive interactions with clients.
Will have direct sales and client responsibilities.
Ensures location achieves business results through leadership,
implementation, and observation of daily activities of team
members. Attracts new customers and grows existing customer
relationships through development of effective sales strategies.
Thoroughly understands PNC capabilities, and educates customers on
available financial solutions. Responsible for coaching and
managing two or more Solutions Consultants. Will have direct sales
and client responsibilities.
Facilitates effective problem resolution. Conducts oversight of
team's activities to ensure successful, appropriate, and timely
resolution of issues. Identifies continuous improvement
Motivates and develops team members while monitoring progress
against individual goals. Coaches team to effectively provide
solutions and advice to improve client financial well-being.
Effectively plans, organizes, directs, analyzes and evaluates staff
and processes. Connects strategy to day-to-day activities and
updates the team on a regular basis.
Manages operational, human capital, reputational and business risk
through adherence to established policies and procedures. Exercises
sound decision making to identify and mitigate potential risk.
Selling at non-PNC locations requires: Access to a reliable vehicle
transportation for travel to multiple work locations on a daily
basis; and the ability to lift and carry up to 25 pounds (inclusive
of, but not limited to, marketing materials, collateral and/or
other promotional items as required).
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that
align customer needs and satisfaction as primary considerations in
all business decisions and able to leverage that information in
creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks
associated with their business objectives and activities to ensure
they adhere to and support PNC's Enterprise Risk Management
PNC also has fundamental expectations of our people managers. As a
manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive
workplaces to expand thinking.
Live the Values - Role models our values with transparency and
Enable Change - Takes action to drive change and innovation that
will transform our business.
Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and
guides the achievement of all employees and customers.
Conflict Management - Understanding of how to anticipate,
recognize, and deal effectively with existing or potential
conflicts at the individual, group, or situation level; ability to
apply this understanding appropriately to diverse situations.
Customer Experience Management. - Implements the strategies and
techniques used to ensure that customers have a positive experience
with the organization and its products and services at every touch
Decision Making and Critical Thinking - Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Digital Awareness - Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation.
Effective Communications - Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Problem Solving - Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Prospecting. - Knowledge of prospecting principles, processes and
skills; ability to identify and engage potential customers in the
market. Build relationships and create opportunities. Plan,
strategize and target the right industries. Create value
propositions with impact.
Selling. - Applies knowledge of banking products and services to
meet customer needs and enable them to achieve their financial
goals. Identifies prospecting approaches to identify potential
customers and create opportunities to sell financial solutions and
ideas to customers.
Roles at this level typically require a university / college
degree, with 3+ years of industry-relevant experience. An
operations or production environment position typically requires 2
years of previous managerial experience. In lieu of a degree, a
comparable combination of education and experience (including
military service) may be considered.
Additional Job Description
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC Financial Services Group, Franklin , Solutions Center Manager - Murfreesboro (MLO), Executive , Franklin, Tennessee
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