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Client Manager

Company: Fortive Corporation
Location: Franklin
Posted on: March 20, 2023

Job Description:

Censis Technologies based in Franklin, Tenn., is the industry leader in surgical instrument and asset management software. Censis offers multiple solutions, including CensiTrac, which is a highly advanced, web-based software system focused on maximizing OR throughput and regulatory compliance.Censis Technologies' software is deployed in hundreds of hospitals in the United States, Canada, and Australia.

Fortive Corporation Overview:

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive's well-known brands hold leading positions in field instrumentation, healthcare, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company's operating model is the Fortive Business System. For more information please visit:


Position Summary

This position provides white glove service to Censis client facilities as well as growing client's utilization and subscription footprint. This position requires attention to detail, time management, organization and excellent written and verbal skills. Persons in this role are hard-working, with a "hands-on" approach. They have excellent verbal and written communication and possess strong interpersonal and listening skills. The ideal candidate will be highly analytical, data-driven, organized, strategic, practical, and innovative. Strong problem-solving skills and the ability to multi-task are important to successfully fulfill this role.

Primary Responsibilities

  • Develop and maintain an in depth understanding of the CensiTrac platform
  • Develop an understanding of 3rd party systems and hardware (OR Scheduler, Sterilizers, Biologic Indicators, Scanners) and operation processes.
  • Follow Standard-Operating-Procedures specific to Customer Success in an effort to enhance client and employer loyalty
  • Act as a role model throughout Censis for effective client partnering and financial management, including communicating with the client and client teams, coordinating multiple practice projects, resolving conflicts, handling client contracts and reviewing work products as needed to ensure quality
  • Develop, lead and inspire teams from all business segments in sales efforts
  • Responsible for and guide clients through contract negotiations
  • Ensure issue management/resolution process is working successfully by adhering to minimum resolution turnaround requirements.
  • Support all Customer Success teams to ensure servicing initiatives are delivered timely and accurately and allow for overall program growth and profitability.
  • Work with internal team members to find opportunities to build efficiencies within Customer Success.
  • Become the strategic partner for your assigned clients, addressing their short and long-term goals by structuring solutions that integrate expertise and capabilities throughout the perioperative loop.
  • Become influential at many levels of the client's organization to promote new and recurring business and handle existing revenue and profit streams
  • Ensure client relationships are secure and financially sound, and to adhere to the financial arrangements, scopes of work, policies and procedures as defined in the contract
  • Perform all other duties as assigned
  • Develop and deliver CensiTrac training solutions to clients Qualifications:

    • BS/BA or equivalent work experience required.
    • An executive presence with polished and well developed oral and written communication skills.
    • Ability to diagnose complex issues, comprehend the full breadth of services, blend them into practical solutions that meet our clients' needs, and articulate them across multiple fields.
    • Ownership and accountability to drive tasks through completion while supporting white-glove service.
    • High level of organization and planning skills, working plans and the diligence to follow and monitor the plans through execution and completion.
    • Ability to work in a fast paced, non-linear environment.
    • Ability to maintain a positive attitude and be flexible with competing priorities
    • Willingness and ability to take on new challenges and acquire new skills.
    • Ability to collaborate with a team and work well with others.
    • Proficient in MS Office Suite
    • Prior experience with OR and/SPD will be a plus.
    • Business Analysis experience a plus
    • Available outside of regular business hours as needed.
    • Experience with software and application support
    • Available to travel up to 50%

Keywords: Fortive Corporation, Franklin , Client Manager, Executive , Franklin, Tennessee

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