Membership Director - Franklin
Company: The National Council of Young Men's Christian Asso
Location: Franklin
Posted on: March 18, 2023
Job Description:
The Y of Middle TN is seeking a cause-driven leader to serve as
Membership Director in beautiful Franklin, Tennessee! Job
Description Consistent with the Christian mission and vision of the
YMCA of Middle TN, and in cooperation with other YMCA staff, under
the direction of the Center Operations Director with indirect
reporting to the Executive Director of Membership, the Membership
Director is responsible for the day-to-day operations of the
center's welcome center and all membership services provided. S/he
is responsible for the administration of all strategies to achieve
member relationship development, marketing, membership sales and
retention, corporate membership program and fundraising dollars,
focusing specifically on increasing member participation in the
Annual Giving campaign. Qualifications Passion, enthusiasm, and
commitment to the mission and cause of the YMCA Superior
supervisory skills and an enthusiastic personality with the ability
to inspire and motivate staff, volunteers, members and participants
to create a culture of service within our Centers Strong
interpersonal and communication skills and the ability to relate
effectively to diverse groups of people from all social and
economic segments of the community
- Must present a professional image and possess conflict
resolution skills, and demonstrate sound judgment and
initiative
- Must be highly organized with the ability to work under
pressure and handle multiple tasks
- Must be able to maintain confidentiality of information
- Strong computer skills (Microsoft Office and internet
usage)
- Articulate, strong and persuasive oral and written
communication skills and listening ability
- Comprehensive knowledge of the YMCA brand, programs and
services
- Ability to work a flexible schedule, including evenings and
weekends
- Minimum 18 years of age
- High school diploma or equivalent required; four year college
degree preferred
- YMCA experience with membership and face-to-face fundraising
experience preferred Essential Functions
- Model the YMCA core values: Caring, Honesty, Respect and
Responsibility
- Ensure full implementation of the membership sales and
retention model upon roll out
- Monitor day to day operations to ensure all job expectations of
Membership Sales Connectors and Membership Experience Connectors
are being met
- Responsible for the submission of all membership reports to the
VP of Membership
- Responsible for ensuring all membership objectives and targets
are met on the required basis (daily, monthly or yearly)
- Ensure all aspects of the Corporate Membership Partnership
Program is implemented to include enhancements and expansion of
current corporate relationships as well as developing new
relationships with new companies within Y's geographical area
- Implement and drive the "Value of the Member Experience"
throughout the center, within every department and in collaboration
with Center Leadership Staff utilizing "Living Our Cause" content
where appropriate
- Represent the YMCA within the community via social groups,
schools, companies, organizations and other non-profits with the
goal of developing, facilitating and strengthening
relationships
- In cooperation with the Regional Marketing Director, oversee
all center membership/marketing promotions and campaigns and ensure
all departments within centers are included
- Participate in the preparation and implementation of the center
annual campaign giving plan for a successful member
giving/community phase consistent with annual fund raising best
practices and Association guidelines: this includes, goal setting,
organizational charts, thank you plan, volunteer recruitment, donor
cultivation/awareness tours, key indices, and benchmarks along the
way
- Oversee volunteer development, training, solicitation of
donors, and coordination of staff roles within assigned community
phase team
- Hire, ensure completion of training, develop and supervise
membership staff; develop and implement staff recognition and
incentive program
- Develop, implement, and manage budgets and all revenue
projections within the membership department
- Implement and monitor the financial assistance policy (Open
Doors) within the Center
- Serve as MOD and help facilitate MOD schedule within the
Center's leadership staff
- Represent center at all Association Membership Cabinet meetings
Required Certifications
- Before start of 1st shift: New Hire Orientation training
- Within two weeks of hire: Basic Life Support, First Aid, and
Emergency Oxygen
- Within two weeks of hire: Membership Software training
- Within 60 days of hire: Attend Introduction to Listen
First
Keywords: The National Council of Young Men's Christian Asso, Franklin , Membership Director - Franklin, Executive , Franklin, Tennessee
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