Assistant Department Manager (Tile)
Company: Floor & Decor
Location: Brentwood
Posted on: September 12, 2023
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Job Description:
PurposeThis position is responsible for training and developing
Product Sales Specialists and ensuring that customers have a
positive shopping experience by receiving exceptional customer
service and product information.Minimum Eligibility
RequirementsHigh School Diploma or GED1 year of customer
service/sales experience, or an equivalent combination of education
and experience sufficient to perform the essential functions of the
job, as determined by the companyExcellent communication skills
(verbal & written)Ability to multi-task and work in a fast-paced
environmentEssential FunctionsAct and work in a manner that is
consistent with company's core valuesDemonstrate a thorough
understanding and compliance with the company's safe lifting
practices standard operating proceduresDemonstrate the ability to
drive and teach the company philosophy around the basic P's of
retail. The basic P's of retail include but are not limited to:
People, Position, Product, Presentation, Price, Promotion,
PurchasingProvide direction to all product sales specialists to
ensure a highly attentive and accurate level of customer
serviceComplete all product specialist certification
coursesDemonstrate a thorough understanding of merchandise and
installationEnsure the overall merchandising, pricing and
organization of the departmentCommunicate standard operating
procedure direction and changes to all associates in a timely
mannerComplete the Industrial Truck (forklift) proficiency testing
and certificationCommunicate inventory needs to managementDirect
and assist the processing of merchandise to the showroom
floorValidate all product placement and pricing within the
departmentGreet every customer in a helpful and courteous
mannerAssist customers with product questions and selectionsProcess
customers at check-out using the point of sale (POS) systemProcess
customer refunds and exchanges according to established
guidelinesPresent 'how-to' classes to customersFollow established
cash, check and charge card acceptance proceduresAnswer the
telephone according to accepted guidelinesStock and tag merchandise
displays as requiredCreate price tags and merchandise signsWorking
Conditions (travel, hours, environment)While performing the duties
of this job, the employee is frequently exposed to a warehouse
environment and moving vehicles. The noise level in the work
environment is typically moderate to noisy.Physical/Sensory
RequirementsPhysical Work - Ability exert 30 - 60 pounds of force
occasionally, and or 20-30 pounds of force frequently, and/or
greater than negligible up to 20 pounds of force constantly to
lift, carry push, pull, or otherwise move objects. The employee is
often required to use their hands and fingers, to handle or feel.
The employee is frequently required to stand, walk, reach with arms
and hands, climb or balance, and to stoop, kneel, crouch or
crawl.Store HoursMonday - Friday 7:00 AM - 7:00 PMSaturday 8:00 AM
- 7:00 PMSunday 10:00 AM - 6:00 PMBenefits & RewardsBonus
opportunities at every levelNon-traditional retail hours (we close
at 7p!)Career advancement opportunitiesRelocation opportunities
across the country401k with discretionary company matchEmployee
Stock Purchase PlanReferral Bonus Program80 hrs. annualized paid
vacation (full-time associates)4 paid holidays per year (full-time
hourly store associates only)1 paid personal holiday of associate's
choice and Volunteer Time Off programMedical, Dental, Vision, Life
and other Insurance Plans (subject to eligibility criteria)Equal
Employment OpportunityFloor & Decor provides equal employment
opportunities to all associates and applicants without regard to
age, race, color, religion or creed, national origin or ancestry,
sex (including pregnancy), sexual orientation, gender, gender
identity, disability, veteran status, genetic information,
ethnicity, citizenship, or any other category protected by law.This
policy applies to all areas of employment, including recruitment,
testing, screening, hiring, selection for training, upgrading,
transfer, demotion, layoff, discipline, termination, compensation,
benefits and all other privileges, terms and conditions of
employment. This policy and the law prohibit employment
discrimination against any associate or applicant on the basis of
any legally protected status outlined above.
Keywords: Floor & Decor, Franklin , Assistant Department Manager (Tile), Executive , Brentwood, Tennessee
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