Dual Operations Manager
Company: Courtyard Franklin Cool Springs
Location: Brentwood
Posted on: September 12, 2023
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Job Description:
Job Summary :
Responsible for overall operation of hotel operations, including
food and beverage, housekeeping, front office, reservation
management, associate staffing, training, record keeping, report
preparation, guest relations and to act as property Manager on Duty
when assigned.
Essential Job Functions :
Ensure an environment in which high standards of comfort, service,
and quality exist for our guests.
-Ensures teamwork and enhances cooperation between all
departments.- Maintains accurate records and safeguards all vending
machines, Convenience Store items, video tapes and Sport Court
equipment (as available).- Cooperates with General Manager,
Director of Sales, Chief Engineer, Executive Housekeeper, and all
Front Office staff to ensure proper suite inventory controls.
-Manages the Spirit Reservation computer.
-Manages and maintains a relationship with the Property Management
System provider.
-Works with maintenance to ensure proper key controls.
-Maintain departmental budget and staffing levels in relation to
occupancy levels.
-Maintains accurate payroll and employee records. Performs timely
and fair reviews.- Accurate and complete adherence to bank records
and other procedures to ensure complete and timely collections.
-Maintain the Market, lobby, and front office area to highest
standards.
-- Responsible for the management of Accounts Receivable, City
Ledger, and Guest Ledger.
-- Provide comprehensive training to Front Office staff.
-- Acts as Manager on Duty as designated by the General
Manager.
Necessary Skills and Attributes :
-Excellent verbal, comprehension, listening and problem-solving
skills
-Interpersonal and time management skills
-Adaptability
-Report and accounting skills
-Guest relation skills
Formal Education :
BS or BA in Hotel Administration or Management
Experience :
Hotel level front office experience, preferably with FOSSE. Two
years of previous team management or supervisory experience.
Physical Requirements :
While performing the duties of this job, the employee is regularly
required to sit; stand; bend; walk; use hands or finger; or feel
objects, tools or controls; lift boxes (up to 15 pounds); talk and
hear. Vision abilities required by this job include close vision to
a computer screen.
Keywords: Courtyard Franklin Cool Springs, Franklin , Dual Operations Manager, Executive , Brentwood, Tennessee
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