Convention Services Manager
Company: Hilton - Cool Springs Franklin
Location: Brentwood
Posted on: September 12, 2023
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Job Description:
Do you have an eye for detail? Do you enjoy being on the scene
for the greatest events? Do you enjoy making connections and
bringing people together to create the occasion that will be
remembered for a lifetime? Then this may be the job for you. We are
look for a Convention Service Manager.
What you will be doing
Plan, organize, and manage the in-house details for large group and
convention bookings (eg. guest rooms, menus, set-up, etc.)
Participate in negotiating meetings/functions, rooms, rates and all
related requirements. Ensure maximization of room and meeting
space, revenues, and profits while delivering a quality
product.
ORGANIZATIONAL SCOPE : Responsible for the management and planning
of meetings/conventions and related activities. Recommends and
implements procedural changes and performs as team leader for all
hotel department staffs participating in the event delivery
process.
ESSENTIAL FUNCTIONS :
-Plan, upsell and detail the program with the client including;
verification and modification of space requirements, times,
equipment, menus, themes/decorations, etc. Prepare the appropriate
resumes and paperwork to ensure quality service.
-Manage function details and related activities to ensure that
program requirements are satisfied. Anticipate and handle customer
complaints and/or problems to ensure quality product delivery,
customer satisfaction and repeat business.
-Improve hotel convention services' products through; (a) the
development of new sales tools, menus, themes, and decorations, (b)
the analysis of the strengths and weakness of our competitions
product, and (c) analysis, understanding, and satisfaction of our
customers needs.
-Monitor and control individual event budgets and details to
maximize revenues and minimize expenses while ensuring delivery of
a quality product. The ideal candidate for this position
-Requires through knowledge of the convention/catering, food &
beverage and hospitality professions, practices and procedures in
order to develop and manage large functions for major accounts.
-Requires skills needed to manage the people and variables
encountered in the development and implementation of major
functions.
-Must possess communication skills needed to negotiate, convince,
sell and influence professionals and/or hotel guests. Benefits
-Medical
-Dental
-Vision
-Life
-Long/Short Term
-401-K
-Supplemental Insurance
-Professional Growth and Development Opportunities
-Compensation: Based on Experience
-Travel Discounts
Keywords: Hilton - Cool Springs Franklin, Franklin , Convention Services Manager, Executive , Brentwood, Tennessee
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