Hotel Manager

Company: Southall
Location: Franklin
Posted on: May 5, 2025

Job Description:

Current Job OpportunitiesCurrent job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates on new positions.About SouthallSouthall is a premier destination that brings nature, produce, and people together in a unique way. The Hotel Manager will strive to provide exceptional service to both internal and external guests. They will serve as the primary contact responsible for the successful day-to-day operation of key departments, including Rooms, Guest Services, Spa, and Retail.Responsibilities

• Instill a calm, organized approach when interacting in stressful situations; approach guest opportunities with care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.
• Serve as the property champion in driving guest satisfaction through internal and external reporting.
• Act as a property Executive Leader.
• Develop and drive Forbes standards in conjunction with People & Culture.
• Control expenses and manage labor according to business demands, demonstrating a strong grasp of P&L.
• Foster positive relationships with team members across all departments through effective communication and collaboration.
• Recruit, hire, train, and support talent for all team members.
• Formulate and administer company policies; coordinate department activities to develop and implement long-term goals for growth.
• Review activity, costs, operations, and forecast data to assess progress toward goals.
• Collaborate with directors and department heads to review achievements and adjust goals as needed.
• Develop and implement guest experience strategies, including new products and services.
• Oversee productivity and operating reports, resolving issues to minimize financial impact and operational delays.
• Coordinate with department managers to ensure sufficient staffing for daily demands.
• Maintain confidentiality of guest information and follow proper data security protocols.
• Operate as manager on duty when necessary.
• Lead daily pre-shift meetings to ensure smooth guest experiences across high-impact areas.
• Work flexible hours, including evenings, overnights, and holidays.Skills and Experience
• Senior leadership experience managing Rooms Division in a luxury resort environment.
• Progressive career growth with a record of exceptional performance.
• Ability to manage complex tasks and prioritize effectively.
• Fluent in English, with excellent communication, networking, and presentation skills.
• Proficiency in Microsoft Office Suite.
• Strong team leadership skills.
• Physical ability to push, pull, and lift up to 50 lbs.
• Availability to work weekends, evenings, and holidays.
• Ability to walk and stand for prolonged periods.
• Willingness to perform any reasonable task assigned by management.Southall Farm and Inn is committed to diversity and inclusion. We provide equal employment opportunities and do not discriminate based on age, race, religion, gender, or other protected categories. Employment decisions are based on merit, competence, performance, and business needs.
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Keywords: Southall, Franklin , Hotel Manager, Executive , Franklin, Tennessee