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DevOps Manager - Franklin

Company: Corizon Health
Location: Franklin
Posted on: July 13, 2019

Job Description:

Corizon Health is the pioneer provider of correctional healthcare in the United States.-- We are a company built on more than 40 years of innovation and expertise in the industry. Our people, our practices, and our commitment to success are the traits that make us the ideal employer as you begin or continue to advance your correctional healthcare career.
You will be responsible for managing, leading, and supporting the team who works with Corizons Claims, System Integrations, Business Intelligence and Utilization Management Systems, (as well as other vendor solutions and custom-developed applications and interfaces across several platforms). You will provide direction and leadership to meet business needs by facilitating prioritization of projects, resources and development cycles. Provide full lifecycle services including feasibility, requirements analysis, design, software development or configuration, report writing, testing, training, documentation, level 2 & 3 support and operational support for the identified systems. Responsibilities of the Corizon Manager of DevOps. Oversee operational activities for the team, finding ways to improve processes, team capacity and productivity. Identify issues that have broader implications and work with the appropriate internal managers, departments and leaders to ensure success. Act as ambassador between the business units, technology teams, support teams, and customer community. Lead resolution of escalated issues and problems. Identify technology trends and opportunities based on user, business, market and technology sources with a thorough understanding of the organizations strategy and vision. Provide support for the development activities needed for both new development and system enhancements; communicate with development and operations teams as necessary to ensure project deliverables are on schedule and in scope. Research, review, and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems and processes. Analyze requirements, policies, and customer needs against system capabilities and functions to determine gaps in existing applications portfolio. Meet with decision makers, business owners, and end users to define business, financial, and operations requirements and systems goals. Abstract up from low-level information to a general understanding, and refine/distill user requests to true business needs. Develop and execute team strategies, goals and projects. Provide feedback to staff on their day-to-day responsibilities including process execution, issue isolation, issue identification, resource allocation, and escalation management. Identify additional skills, training and experience needed by support staff at all levels. Identify and take steps to remediate quality issues in a timely basis. Actively seek and use real-time, operation and historic data to augment problem resolution efforts. Build and maintain a positive network of individuals within the various Corizon Health technical and business teams. Maintain expert technical acumen of Corizon Health technical and business processes. Perform rotational on-call responsibilities on nights and weekends. Train support staff on operational procedures and troubleshooting techniques. Provide training on new hardware and/or software applications as needed to ensure staff is knowledgeable and effective. Conduct performance reviews for team members. --
Fully proficient with Microsoft Office, Microsoft Project, Visio, VB, SQL reporting/query tools Healthcare Technology Background preferred Demonstrated ability to analyze problems/issues, identify patterns and recommend creative solutions to complex problems. Mature organizational, presentation and customer service skills. Excellent verbal and written communication skills. -- Corizon offers you the following: Paid Time Off Medical, Dental and Vision Insurance Tuition Assistance 401(k) with Company Match Comprehensive On-boarding --
-- -- This position may require a background check, security clearance, and/or drug screening. --Corizon Health. Keywords: Computer Systems Manager, Location: Franklin, TN - 37068

Keywords: Corizon Health, Franklin , DevOps Manager - Franklin, Executive , Franklin, Tennessee

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