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Account Manager - Group Health

Company: Prime Health Services, Inc.
Location: Franklin
Posted on: January 9, 2022

Job Description:

The Account Manager is responsible for locating in-network providers, confirming provider participation, nominating out-of-network providers, running client centric reports, and various other functions. This position serves as a key resource for the Client Services and Sales teams, aiding in the acquisition, growth, and retention of clients. The Account Manager is responsible for ensuring client needs are met internally and is the client's main point of contact. This position reports to the Manager of Account Management.

Essential Job Functions

Respond to all client requests for information via phone or email
Populate a variety of client specific reports
Verify provider billing information and demographics via phone
Update provider information in the PHS internal system as needed
Assist individuals and injured workers with locating in-network provider options
Assist with special projects as required

Bachelor's Degree in Public Health, Communications, or related field of study from an accredited college or university
1+ years of customer service experience in the healthcare industry, Group Health is preferred
Experience working in a deadline driven environment


Exceptional organization and time management skills - ability to handle a high volume of accounts
Ability to work effectively and collaboratively in a team environment
Strong critical thinking, problem solving (attention to detail), and investigative skills
Friendly and professional demeanor (customer focused)
Strong work ethic
Excellent communication skills (verbal and written)
Proficient in Microsoft Office Suite, including Word, Excel and Outlook

Physical Requirements
This is a largely sedentary role, however while performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to sit, stand, walk, use hands to finger, handle or feel; and reach with hands and arms. Some light lifting may be required (i.e. the ability to lift files, open filing cabinets and bending or standing on a stool as necessary).


Keywords: Prime Health Services, Inc., Franklin , Account Manager - Group Health, Healthcare , Franklin, Tennessee

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