Associate Patient Service Specialist PRN - Primary Care Clinic, Edward Curd Lane
Company: Vanderbilt University Medical Center
Location: Franklin
Posted on: May 21, 2023
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Job Description:
**Organization:**
Wmson Primary Care S Non-Clin
**Job Summary:**
JOB SUMMARY
Provides service to patient either pre-appointment, during or post
appointment with regular guidance. Responsibilities may include
inbound/outbound telephone calls, cash management, appointment
scheduling, process of insurance updates and patient check
in/out.
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KEY RESPONSIBILITIES Conducts patient check-in and check-out.
Schedules appointments through clinical communication or direct
request. Provides positive first impressions utilizing customer
service skills. Ensures point of service collections. Manages
reception area, maintains orderly appearance of reception area;
ensures method for accountability of each patient check-in;
proactively communicates appointment updates with patients. The
responsibilities listed are a general overview of the position and
additional duties may be assigned.TECHNICAL CAPABILITIES Customer
Service (Novice): A continuing focus on the needs and requirements
of customers, anticipating their needs, remaining sensitive to
customers while performing services for them, responsive to
customer needs. Patient Scheduling (Fundamental Awareness): The
ability to coordinate and schedule patient appointments, surgeries
and other office visits with various computer systems in the
hospital or clinic. Patient Documentation (Fundamental Awareness):
The ability to receive and record patient information. Medical
Terminology & Documentation (Fundamental Awareness): The ability to
comprehend medical terminology and documentation in an office, or
surgical setting.
Our professional administrative functions include critical
supporting roles in information technology and informatics,
finance, administration, legal and community affairs, human
resources, communications and marketing, development, facilities,
and many more.
At our growing health system, we support each other and encourage
excellence among all who are part of our workforce. High-achieving
employees stay at Vanderbilt Health for professional growth,
appreciation of benefits, and a sense of community and purpose.
**Core Accountabilities:**
* Organizational Impact: Performs clearly defines tasks and methods
described in detail to achieve standardized solutions that impact
own performance with regular guidance. * Problem Solving/
Complexity of work: Follows a well established process to solve
routine problems where solutions are clearly prescribed. * Breadth
of Knowledge: Has basic job knowledge of systems and procedures
that are common to own job. * Team Interaction: Individually
contributes to the team.
**Core Capabilities** **:**
Delivering Excellent Services : Serves Others with Compassion:
Invests time to understand the problems, needs of others and how to
provide excellent service. Solves Complex Problems: Seeks to
understand issues, solves routine problems, and raises proper
concerns in a timely manner. Offers Meaningful Advice and Support:
Listens carefully to understand the issues and provides accurate
information and support. Ensuring High Quality : Performs Excellent
Work: Checks work quality before delivery and asks relevant
questions to meet quality standards. Ensures Continuous
Improvement: Shows eagerness to learn new knowledge, technologies,
tools or systems and displays willingness to go above and beyond.
Fulfills Safety and Regulatory Requirements: Demonstrates basic
knowledge of conditions that affect safety and reports unsafe
conditions to the appropriate person or department. Managing
Resources Effectively: Demonstrates Accountability: Takes
responsibility for completing assigned activities and thinks beyond
standard approaches to provide high-quality work/service. Stewards
Organizational Resources: Displays understanding of how personal
actions will impact departmental resources.Makes Data Driven
Decisions: Uses accurate information and good decision making to
consistently achieve results on time and without error. Fostering
Innovation :Generates New Ideas: Willingly proposes/accepts ideas
or initiatives that will impact day-to-day operations by offering
suggestions to enhance them. - Applies Technology: Absorbs new
technology quickly; understands when to utilize the appropriate
tools and procedures to ensure proper course of action. - Adapts to
Change: Embraces changes by keeping an open mind to changing plans
and incorporates change instructions into own area of work.
**Position Qualifications:**
**Responsibilities:**
**Certifications:**
**Work Experience:**
Relevant Work Experience
**Experience Level:**
Less than 1 year
**Education:**
High School Diploma or GED
For a copy of the physical requirements of this position to
determine if you can perform the duties with or without an
accommodation or to request an accommodation, please contact VUMC
Employee Relations at 615-343-4759 or
employeerelations.vumc@vumc.org .
Keywords: Vanderbilt University Medical Center, Franklin , Associate Patient Service Specialist PRN - Primary Care Clinic, Edward Curd Lane, Healthcare , Franklin, Tennessee
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