Client Account Support Senior Analyst - Hybrid - Franklin, TN - Cigna Healthcare
Company: Cigna
Location: Franklin
Posted on: April 18, 2024
|
|
Job Description:
Job Description: Client Account Support Senior Analyst
Please note: This hybrid role will require the incumbent candidate
to come into the local Cigna office 3 days per week.
The Sales Client Account Support Senior Analyst role provides
professional input to Client Services assignments and projects for
a designated book of business. This role delivers specific
delegated tasks in managing a moderately complex book of business
as assigned by the manager. Accountable to proactively manage,
respond and address client and broker inquiries through service
plans to facilitate results attainment for the client experience
and net promoter score (NPS), persistency and overall customer
growth. The ideal candidate will have demonstrated experience and
ability to manage all services aspects of Client Account service
delivery, product offerings, funding types and platforms for
assigned accounts within a market/region. This includes managing
business relationships, delivery of moderately complex client and
broker requests, using independent judgment and discretion,
proactive service support and management of sensitive cases. Key
responsibilities will also include facilitating root cause analysts
and issuing resolution across matrix lines.
The incumbent candidate must be based out of the following
office:
Franklin, TN .
Responsibilities:
If you will be working at home occasionally or permanently, the
internet connection must be obtained through a cable broadband or
fiber optic internet service provider with speeds of at least
10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for
better health through every stage of life. We guide our customers
through the health care system, empowering them with the
information and insight they need to make the best choices for
improving their health and vitality. Join us in driving growth and
improving lives.
Qualified applicants will be considered without regard to race,
color, age, disability, sex, childbirth (including pregnancy) or
related medical conditions including but not limited to lactation,
sexual orientation, gender identity or expression, veteran or
military status, religion, national origin, ancestry, marital or
familial status, genetic information, status with regard to public
assistance, citizenship status or any other characteristic
protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online
application process, please email: SeeYourself@cigna.com for
support. Do not email SeeYourself@cigna.com for an update on your
application or to provide your resume as you will not receive a
response.
The Cigna Group has a tobacco-free policy and reserves the right
not to hire tobacco/nicotine users in states where that is legally
permissible. Candidates in such states who use tobacco/nicotine
will not be considered for employment unless they enter a
qualifying smoking cessation program prior to the start of their
employment. These states include: Alabama, Alaska, Arizona,
Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas,
Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania,
Texas, Utah, Vermont, and Washington State.
Keywords: Cigna, Franklin , Client Account Support Senior Analyst - Hybrid - Franklin, TN - Cigna Healthcare, Healthcare , Franklin, Tennessee
Click
here to apply!
|