Care Center Retention Specialist
Company: Monogram Health Inc
Location: Brentwood
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Position: Care Center Retention
Specialist We are seeking an experienced Retention Specialist to
join Monogram Health’s Patient Care Center team. This role is
responsible for conducting direct patient outreach educating them
on the Monogram Health’s services and processes and facilitate
enrollment. The ideal candidate has the ability to establish
rapport with patients, clinicians, and other Monogram Health
colleagues, effectively diffuse and overcome objections, attention
to detail, and maintain accurate and thorough documentation.
Responsibilities Engage with patients to identify and understand
their concerns, ensuring that all interactions are approached with
compassion and attention to detail. Review and analyze patient
information and previous communications to assess individual
patient needs and identify concerns. Utilize your comprehensive
knowledge of Monogram Health’s services and processes to
effectively address patient concerns and inquiries. Collaborate
with clinical staff to share insights from patient feedback and
assist in identifying solutions that enhance overall patient
experience and outcomes. Provide patients with clear information
regarding Monogram Health’s services, ensuring they feel supported
and informed throughout their care journey. Maintain accurate and
thorough documentation of patient feedback, concerns, and follow-up
actions taken to address issues. Facilitate timely follow-up with
patients to verify that their concerns have been resolved and
document outcomes for future reference. Position Requirements High
School Diploma or GED Minimum of six (6) months’ Monogram Health
Patient Care Center experience. A minimum of one (1) year Monogram
health experience preferred. In-depth knowledge of Monogram
Health’s processes, services, and capabilities. Attention to
detail, documentation skills, and ability to accurately capture and
report patient interactions. Demonstrated communication and
interpersonal skills, ability to establish rapport and trust with
patients and their families and overcome objections. Ability to
utilize Salesforce, MS Office Suite, Athena, or other EHR and
software applications. Benefits Comprehensive Benefits - Medical,
dental, and vision insurance, employee assistance program,
employer-paid and voluntary life insurance, disability insurance,
plus health and flexible spending accounts Financial & Retirement
Support – Competitive compensation, 401k with employer match, and
financial wellness resources Time Off & Leave – Paid holidays,
flexible vacation time/PSSL, and paid parental leave Wellness &
Growth – Work life assistance resources, physical wellness perks,
mental health support, employee referral program, and BenefitHub
for employee discounts About Monogram Health Monogram Health is a
leading multispecialty provider of in-home, evidence-based care for
the most complex of patients who have multiple chronic conditions.
Monogram health takes a comprehensive and personalized approach to
a person’s health, treating not only a disease, but all of the
chronic conditions that are present - such as diabetes,
hypertension, chronic kidney disease, heart failure, depression,
COPD, and other metabolic disorders. Monogram Health employs a
robust clinical team, leveraging specialists across multiple
disciplines including nephrology, cardiology, endocrinology,
pulmonology, behavioral health, and palliative care to diagnose and
treat health issues; review and prescribe medication; provide
guidance, education, and counselling on a patient’s healthcare
options; as well as assist with daily needs such as access to food,
eating healthy, transportation, financial assistance, and more.
Monogram Health is available 24 hours a day, 7 days a week, and on
holidays, to support and treat patients in their home. Monogram
Health’s personalized and innovative treatment model is proven to
dramatically improve patient outcomes and quality of life while
reducing medical costs across the health care continuum.
Keywords: Monogram Health Inc, Franklin , Care Center Retention Specialist, Healthcare , Brentwood, Tennessee
