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Retail Department Supervisor

Company: Bed Bath & Beyond
Location: Franklin
Posted on: December 4, 2019

Job Description:

Often times, people think that all retail positions are the same... and for the most part, they may be right! But when it comes to the merchandise we sell, the people that work for us and the scheduling flexibility we offer, we are definitely different! Our stores are very entrepreneurial and we have a unique approach to customer service, we are TRULY a retail phenomenon.

As a Department Supervisor, you will be responsible for exceeding our customers' evolving expectations by providing "best in class" customer service and a pleasant and fulfilling shopping experience. Successful candidates will be given the opportunity to offer our customers the widest range of quality housewares, home furnishings and much more! We offer associate discounts, flexible schedules, ongoing training, and the potential for advancement.The Merchandise Supervisor oversees and directs the merchandising activities in an assigned area of the store. In this role you will work in conjunction with the store team to ensure proper product presentation while driving sales results by ensuring a high level of customer service in a safe work environment.

Key Responsibilities:
* Lead a merchandise department within the store by demonstrating advanced product knowledge and leading merchandise responsibilities (for example, restocking, organization and display, price changes)
* Promptly and politely responds to customer inquiries and requests for support
* Provide advanced knowledge of merchandise to customers, explaining features and differences between merchandise and providing purchasing advice to customers
* Provide coaching and training to associates on team and throughout the store as needed
* Execute activities related to store initiatives to offer customers additional products and services related to merchandise category (e.g., special sale items, credit card applications)
* Interview all prospective candidates and trains and develops the associates within their department
* Manage associate's performance, annual review and progression within job catalog
* Assigns tasks and monitor schedule/breaks for the associates within their department
* Assists associate to provide increased service to customers in response to specific needs and requests
* Troubleshoot and provide solutions for customer complaints, escalating to management when necessary
* Perform additional duties as required including, but not limited to, stocking, freight processing, price changes and cart retrieval
* Perform Leader On Duty responsibilities as needed

Education/Experience/Qualifications:
* High School diploma or equivalent
* 5-6 years of retail experience desired
* Effective communication and customer service skills
* Readily adjusts schedule, tasks, and priorities when necessary to meet business needs

Keywords: Bed Bath & Beyond, Franklin , Retail Department Supervisor, Hospitality & Tourism , Franklin, Tennessee

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