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Retail Store Manager

Company: Leiper's Fork Distillery
Location: Franklin
Posted on: November 22, 2021

Job Description:

Leiper's Fork Distillery is looking for a professional and customer service-oriented store manager to oversee daily operations at our boutique distillery store. As the store manager, you will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, E-com and working on the floor with customers. This position reports directly to the General Manager.The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.Responsibilities:

  • Deliver excellent service to ensure high levels of customer satisfaction.
  • Develop and maintain scheduling for employees
  • Motivate the sales team to meet sales objectives by training and mentoring staff.
  • Hire, train, and oversee new staff.
  • Respond to customer complaints and concerns in a professional manner.
  • Seek ways to better promote the store, the product line and service offered within the store.
  • Ensure store compliance with health and safety regulations.
  • Ensure the store always remains clean and presentable.
  • Develop and arrange promotional material and in-store displays.
  • Oversee incoming E-Com purchases and ensure they are packaged and shipped within our shipping time and guidelines.
  • Prepare detailed reports on buying trends, customer requirements, and profits.
  • Undertake store administration duties such as managing store budgets and updating financial records.
  • Monitor inventory levels and order new items.
  • Schedule music for our front porch and food trucks during warm months
  • Assist with on site events as needed
  • Working two weekends a per monthRequirements:
    • High school diploma or equivalent qualification.
    • Bachelor's degree in Business Administration or relevant field preferred.
    • Proficient with Point of Sales systems and Reservation systems
    • A minimum of 3 years' experience working in a retail environment, ideally in a managerial role.
    • Strong leadership and customer management abilities.
    • Customer service-oriented with in-depth knowledge of basic business management processes.
    • Excellent communication and interpersonal skills.
    • Beneficial skills Microsoft Office (Word and Excel), Google Docs and Square''Work Remotely
      • NoJob Type: Full-timePay: $18.00 - $20.00 per hourBenefits:
        • Employee discountSchedule:
          • Day shift
          • Monday to Friday
          • Weekend availabilityEducation:
            • High school or equivalent (Preferred)Experience:
              • Customer service: 3 years (Preferred)
              • Retail management: 3 years (Required)Work Location: One location

Keywords: Leiper's Fork Distillery, Franklin , Retail Store Manager, Hospitality & Tourism , Franklin, Tennessee

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