Guest Service Agent
Company: Drury Plaza Hotel Nashville Franklin
Location: Franklin
Posted on: November 21, 2022
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Job Description:
Property Location:
1874 West McEwen Drive - Franklin, Tennessee 37067
YOU BELONG AT DRURY HOTELS.
Getting a job is just the beginning. Finding a place where you
belong is what truly matters. Who you are and what you do makes a
difference at Drury Hotels. There's a place for you here today and
tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued
for what you do and who you are ... and well compensated for all
you accomplish.
- Incentives - Quarterly bonuses up to $1600/year (we succeed
together!) based on hotel results
- Work-life-balance - Flexible scheduling, paid time off, hotel
discounts and free room nights
- Career growth - Mentorship, cross-training, development plans,
management training, and more-over 200 internal promotions this
year
- Health and well-being - Medical, dental, vision, prescription,
life, disability and Team Member Assistance Program
- Retirement - Company-matched 401(k)
- Award-winning - Ranked among Forbes' Best Midsize Employers
(2022) and highest in Guest Satisfaction Among Upper Midscale Hotel
Chains by J.D. Power 17 years in a row (that's a record!)
What you will do:
Serve as the happy, helpful face of our hotel to guests entering
and departing our front door.
Ensure exceptional, positive experiences for our diverse team
members and guests.
-Assist guests in a friendly, efficient, courteous, and
professional manner.
-Perform front desk related functions, which include checking
guests in and out, promoting company programs, maintaining guest
records, cash handling, monitoring guest satisfaction, and problem
resolution.
-Assist with breakfast and 5:30 p.m. Kickback service, which may
include food preparation, set up, guest service (host or
bartender), and clean-up.
-Present and maintain a high standard of integrity, service, and
hospitality to promote the Drury culture to customers and
co-workers.
- Ensure an exceptional guest experience by providing courteous,
friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at
Drury Hotels.
We seek friendly, highly organized communicators and multitaskers
with these qualifications.
-Warm and friendly manner in relating to and interacting with the
public
-Demonstrated attention to detail while handling multiple tasks
simultaneously
-Familiarity with handling money, making change, and using office
machines in day-to-day activities
-Ability to speak and receive direction (written and verbal
direction) in English
-Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy. Apply Now.
Hiring Immediately!
Keywords: Drury Plaza Hotel Nashville Franklin, Franklin , Guest Service Agent, Hospitality & Tourism , Franklin, Tennessee
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