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Assistant Store Manager - Cool Springs (5412)

Company: Tiff's Treats
Location: Franklin
Posted on: November 24, 2022

Job Description:

Are you ready to start your sweet career with Tiff's Treats? Armed with an operating system designed to strip away the distractions that typically keep restaurant managers from focusing on what's most important, customers and team members, our Assistant Store Managers (ASMs) run day-to-day operations that drive Tiff's Treats' brand and growth objectives.

Responsibilities include leading and developing On-Duty Managers, Drivers, and Kitchen staff, executing daily objectives, working with Store Managers and District Managers and other ASMs and SMs in the district to make sure all stores in the market work together to deliver warm moments.

What sets Tiff's Treats apart from other restaurant management jobs?

* Leave work smelling like cookies (not grease) every day
* Customers are truly, truly happy
* Tiff's is a company with a real purpose. We deliver warm moments and make it easy for people to show appreciation for others--To say: "Thank you," "I love you," "Good Luck," "I'm Thinking of You" . . . You get the point.
* The typical ASM schedule is Monday through Wednesday, 4:00 pm to close and Thursday / Friday 1:00 pm to close.
* Ability to run the operation with minimal distractions or unnecessary work (Orders primarily come in online or through call center; there's only one process for all recipes; the manager has the ability to see every order, etc.)
* Minimal inventory, forecasting, and P&L work
* No endless cash counting, deposit slips, or lengthy check-outs (We're cashless!)
* An attendance point system that makes it easy to manage tardiness and call-outs

Job Summary:

The primary responsibility of an Assistant Store Manager is to manage operations of their store in Tiff's Treat's delivery of the Top five. The ASM will ensure that customers experience our industry-leading Tiff's Treatment customer service. ASMs execute store operations with accuracy and timeliness to help us deliver "warm cookie moments." ASMs are responsible for store operations including, but not limited to, managing staff, assisting customers, maintaining a clean store, and running an organized shift. The Assistant Store Manager will primarily be working weeknight shifts--with day and weekend support.

This is a full-time, exempt, salaried position.

Responsibilities and Requirements:

* Ability to manage a staff of approximately five to 10 employees
* Ability to resolve customer complaints
* Assigns, oversees, and evaluates work of staff
* Provides on-the-job training for new employees
* Assists in the supervision of the preparation, sales, and service of product
* Assists in greeting customers, taking orders, using the register, assembling orders, and checking for completeness and correctness
* Ensures that every customer receives Tiff's Treatment in person and on the phone and expects the same from all team members
* Routes deliveries and serves drivers to maximize delivery business and speed
* Completes closing procedures and completes daily paperwork
* Executes systems and procedures with 100% integrity and completeness
* Proactively stocks supplies and manages inventory

Summary of Experience and Qualifications:

* Leadership experience of one to three years or more in food-service, hospitality, or retail
* Experience driving sales and excellence
* Customer service experience in a fast-paced, food service, restaurant, or retail environment
* Flexible availability
* Must be punctual and demonstrate outstanding attendance
* Must maintain composure during high-volume rushes as a positive example for the team
* Must be self-motivated and willing to take initiative
* Maintains a positive, can-do attitude with the team and reserves critiques and concerns for conversations with leadership
* Must be an excellent communicator and be available and approachable for conversations with team members or team leaders
* Must have exceptional problem-solving skills, work ethic, and ability to handle complicated situations
* Must have the ability to learn quickly

Physical requirements:

* Must be able to safely operate a motor vehicle and follow and obey all traffic laws
* Must be able to lift and carry up to 50 lbs
* Constant standing and/or walking, often in and out of extreme heat, cold, rain, etc.
* Must be able to ascend/descend stairs while carrying up to 50 lbs
* Occasional stooping, lifting, pushing, pulling, kneeling, etc. up to 50 lbs
* Ability to occasionally bend, twist, reach, and lift items up to 50 lbs
* Occasional repetitive motion of the wrists/arms

Keywords: Tiff's Treats, Franklin , Assistant Store Manager - Cool Springs (5412), Hospitality & Tourism , Franklin, Tennessee

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