Homebuyer Concierge

Company: Lennar Homes
Location: Franklin
Posted on: May 3, 2024

Job Description:

Overview:As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult.At Lennar, Everythings Included in our homes, and Everyones Included on our team. Our Everyones Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.Homebuyer ConciergeLennar is seeking a Homebuyer Concierge to provide sales support as well as administrative and escrow support to the Sales and Marketing department, including New Home Consultants, through a variety of related responsibilities. The position requires an ability to handle multiple tasks under deadlines, good judgment, and a dependable, professional, and supportive attitude.Responsibilities:Homebuyer ExperienceServe as the Buyers point of contact once a Purchase Agreement has been executed, and throughout the construction and closing processDrive Backlog Management by calling Buyers and coordinating transactions through the close of escrow.Set clear and concise expectations with Buyers that support Lennar processes and policies.Provide Buyers with relevant timely updates on the status of their build and help answer all questions or concerns.Coordinate introductions and meetings between the Buyer, Mortgage, Title, Construction, Sales and Closing departments.AdministrativeEnsure all sales files and necessary documents are complete, compliant, and close successfully.Ensure all items in the DocuSign queue are completed and current.Provide real-time feedback and analytics to Sales and Closing department regarding sales paperwork and Backlog Management.Manage contingency file follow-up.Facilitate all Salesforce Purchase Agreement Milestones including but not limited to:Conditional Loan Approval.Set up Dusty Shoe Walk with coordination of the Construction Manager and Homebuyer. (CC - NHC) (Typically at foundation complete and date can vary depending on the type of product purchased.)Track NHO, NHD and Closing Meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing AttorneyCoordinate document signing for an on-time closing.#CB #LI-CI1Qualifications:Minimum one (1) year of experience supporting a real estate sales team preferred.High School Diploma or GED required; Bachelors Degree preferred.High level Customer Service in high volume business environment.Intermediate or greater proficiency in Microsoft Office Suite.Professional appearance and demeanor with ability to utilize technology for virtual meetings and videos.Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing environment.Excellent verbal & written communication skills.Attention to detail and excellent organization skills.Valid Drivers License and valid auto insurance coverage required.Ability to follow directions from supervisor, adhere to company processes and policies, and accept constructive criticism.Requires visits to homes under construction and may require visits outside of WHC at homeowner and/or corporate events.Physical Requirements:This is a primarily sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing at least 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator, and telephone equipment. May operate a motor vehicle.FLSA STATUS: Non-exemptLennar Core ValuesOur commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.Life at Lennar!Lennar recognizes our associates are the heart of the companys success. Learn new skills, build your path, and become an integral part of the Lennar Family.When You Join:Health Insurance - Medical, Dental & VisionVacation 3 weeks of vacationHolidays, Sick Leave, & Personal Days401(k) Savings Plan with company matchPaid Maternity & Bonding LeaveNew Hire Referral Bonus ProgramProduct Purchase Discount for AssociatesAssociate Assistance PlanEveryones Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar en-courages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.And More!Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.Type: Regular Full-Timeby Jobble

Keywords: Lennar Homes, Franklin , Homebuyer Concierge, Hospitality & Tourism , Franklin, Tennessee