Overnight Guest Experience Expert

Company: Marriott International, Inc
Location: Nashville
Posted on: February 22, 2026

Job Description:

Join Marriott International, a pioneer in the hospitality industry with a presence in 139 countries, as an Overnight Guest Experience Expert at one of our prestigious properties. This role is vital in ensuring a superior guest experience, providing seamless service and specialized attention throughout the nocturnal hours. The ideal candidate will embody our dedication to outstanding hospitality, leveraging a tradition of innovation to enhance guest stays during the night shift. Welcome and check in guests with a professional demeanor, offering assistance with check-in and any immediate needs. Manage reservations, guest services, and handle special requests with precision and care. Solve any guest issues promptly ensuring guest satisfaction, maintaining politeness and professionalism. Monitor and maintain safety and security of guests and property; conduct regular patrols and report any suspicious activities. Prepare daily reports on guest interactions, incidents, and other relevant activities. Coordinate with other departments to ensure quality service delivery throughout all guest touchpoints. Provide detailed information regarding facilities, services, and events at the hotel. Excellent communication and interpersonal skills. Strong ability to handle stress and multitask during late hours. Proficient in the use of hospitality software and systems. Awareness of safety and security protocols. Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certification in hotel operations or guest service preferred. First Aid and CPR certifications are advantageous.

Keywords: Marriott International, Inc, Franklin , Overnight Guest Experience Expert, Hospitality & Tourism , Nashville, Tennessee