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Guest Service Agent

Company: Chartwell Hospitality
Location: Franklin
Posted on: September 13, 2018

Job Description:

Hilton Franklin Cool Springs

Immediate SupervisorFront Office ManagerJob SummaryPerforms sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.Necessary Skills and Attributes
    • Excellent verbal, comprehension, listening and problem solving skills
    • Adaptability
    • Report and accounting skills
    • Guest relation skillsFormal EducationHigh School Diploma or equivalentPhysical RequirementsWhile performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

      Keywords: Chartwell Hospitality, Franklin , Guest Service Agent, Hospitality & Tourism , Franklin, Tennessee

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