Group Reservations Coordinator - Renaissance Nashville Hotel - (19074804)
Company: Marriott International, Inc.
Posted on: July 14, 2019
You were always one of those curious kids who opened every cabinet,
peeked behind every door, and never ceased to ask "why" when given
an explanation. Today, you bring your personal style to every
experience. You live life to discover. You are passionate about
your neighborhood, always looking to explore the places one
wouldn't find in a travel guide. If this sounds like you, you're in
the right place. You've got authentic style, natural curiosity and
a warm way with people. Renaissance is not just a place to spend
the night, it''s a place to discover, a place in the world with
style like yours. That's why we're not just looking for anyone.
We're looking for someone like you. The Renaissance Nashville
Hotel, located at 611 Commerce Street, Nashville, Tennessee, 37203
is currently hiring a Group Reservations Coordinator. Group
Reservations Coordinator : Process all reservation requests,
changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs, determine appropriate room type,
and verify availability of room type and rate. Explain guarantee,
special rate, and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property
facilities/services and room accommodations. Follow sales
techniques to maximize revenue. Communicate information regarding
designated VIP reservations. Input and access data in reservation
system. Respond to any challenges found for accommodating rooming
requests by communicating with appropriate individual or
department. Oversee accuracy of room blocks and reservations. Input
group rooming lists using reservation systems, revise room blocks
to maintain the required number of available rooms, and keep
organized files of all groups. Set-up proper billing accounts
according to Accounting policies. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests''
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Read and visually
verify information in a variety of formats. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as
requested by Supervisors. To submit your application for this job,
please go to:
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Franklin , Group Reservations Coordinator - Renaissance Nashville Hotel - (19074804), Hospitality & Tourism , Franklin, Tennessee
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