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Field Service Manager

Company: Mapco Express
Location: Franklin
Posted on: December 5, 2019

Job Description:

SUMMARY:The Field Service Manager will lead a team concentrating on logistics for our field technicians, reports, and quality assurance. Partners with the Maintenance Team, MAPCO Operations and SSC staff to guide work to completion based on SLAs developed to satisfy stores and guests.

  • Partners with the Maintenance Team, MAPCO Operations, and MAPCO Support Center staff to guide work to completion, per SLA based on established practices, to satisfy both our stores and guests.
  • Shares responsibility for achieving Key Performance Indicator (KPI) goals within company budget.
  • Supervises a staff of 2 to 3. Staff primary responsibilities being dispatch, quality assurance, reporting, and processing of invoices.
  • Must have the ability to mentor, manage, and develop a team.
  • Assists with asset management including store and warehouse assets.
  • Searches for, vets, executes agreements with and sets up new vendors. This include the monitoring and development of new vendors into valued business partners.
  • Approves vendor quotes and invoices per guidelines.
  • Approaches all projects/tasks big and small with a sense of urgency.
  • Supports the department by sustaining accurate reporting tools.
  • Available to assist with after hour calls and emergencies.
  • Collaborates with team and other support personnel to continuously improve maintenance team processes, reduce expense and reduce down time.
  • Performs special projects and other duties as assigned by the Director of Maintenance, including occasional overnight travel.
  • Navigates a web based maintenance tracking system, using the system to receive, update, dispatch, complete, and invoice assigned work orders per SLA and department standard, within MAPCO's budget
    • Must have a people first mentality; every team member and guest deserve a great experience.
    • Proficient in Project Management.
    • Preventative maintenance and inventory control experience.
    • Intermediate to advanced knowledge of Microsoft Office, Word, Excel, and PowerPoint.
    • Strong leadership, collaborative, and coaching abilities, being able to achieve the Maintenance department's goals.
    • Time management ability, multi-tasking skills and prioritization skills in a high energy environment.
      • Associates or bachelor's degree a plus, but not required
      • 3-5+ years of retail multi-unit facility maintenance management experience, focused on restaurant equipment, HVAC/refrigeration, and overall facility maintenance.
        PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Interested candidates, please send resumes to .While performing the duties of this job, the employee is frequently required to sit, hear, see, talk, use hands to type or write data, operate business equipment and dial the telephone. They are regularly required to, stand, bend, twist, and walk.
        Interested candidates please send resumes to

Keywords: Mapco Express, Franklin , Field Service Manager, IT / Software / Systems , Franklin, Tennessee

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