Claims System Administrator

Company: Public Entity Partners
Location: Franklin
Posted on: February 14, 2021

Job Description:

Public Entity Partners (PEP) JOB DESCRIPTION Job Title:---------------------------------------- ---------------------------------------------- Claims System Administrator -- Location:---------------------------------------------------------------------------------------- Franklin, Tennessee -- Reports To:-------------------------------- ---------------------------------------------- Director of Information Technology -- POSITION DESCRIPTION: Under the direction of the Director of IT, the Claims System Administrator is responsible to: --

• Support, enhance, secure, optimize, and maintain the Claims Management System and supporting systems. Ensure data integrity and that the system maintains a high level of security, performance, and availability.
• Work closely with any IT Staff & End Users (internal, external, or third party) to resolve any issues. Provide any assistance needed to access PEP data sources to meet needs and protect sensitive information.
• Manage and communicate technical projects as assigned with a high level of competency.
• Work closely with Adjusters and other Claims staff to understand processes and workflows, then make recommendations to automate these processes to gain efficiencies.
• Support the Director of IT and all IT personnel to help provide PEP employees and members with the tools and information needed to accomplish our Mission Statement.
• Willingness to learn other areas of IT to provide backup to other IT positions when needed.
• The successful candidate will receive comprehensive and on-going training on our data infrastructure, gaining experience in a wide range of technologies in the process. Participation in industry specific Professional Certification Programs will also be encouraged to support career development and growth. ESSENTIAL DUTIES: General

• Work closely with Director of IT and IT staff to ensure availability, security, and performance of all PEP data.
• Provide training and mentoring of other staff as needed to keep our data sources accessible, protected and running efficiently when you are not available.
• Provide documentation for all IT procedures under your responsibility and maintain current data design documentation.
• Answer questions ---with a positive attitude--- and document problems and solutions.
• Work closely with all IT staff and vendors to escalate and resolve issues as needed.
• Work closely with end users to understand their needs from a technology perspective.
• Help ensure staff utilizes technology provided to ensure efficiency and ease of access to information from all departments.
• Willingness to be a team player, understanding that in a smaller organization we all pitch in and do things that may not be listed in our job descriptions.-- -- DEMONSTRATE KNOWLEDGE AND ABILITY TO:
  • Work with end users to understand requirements and translate this information to ensure technology solutions meet expectations.
  • Manage time and projects efficiently and carry them to completion within budget and on time.
  • Solve problems through research and testing when you don---t have the answer.
  • Be organized, complete assigned tasks, and meet deadlines.
  • Excellent written and oral communication skills.
  • Attend and/or participate in training seminars or online coarse work to develop and enhance support to staff.
  • Pass a physical examination, drug screening, and background check.
  • Lift to 40 pounds as needed. -- QUALIFICATIONS:
    • Minimum of Associates degree in Computer Related field from an accredited college or university.
    • Minimum of four years of experience in similar role.
    • Experience maintaining, optimizing, and securing Microsoft Windows network systems.
    • Experience supporting;
      • Microsoft Windows 10 systems and peripherals
      • Microsoft Office \ 365 suite
      • Microsoft Windows Servers \ Networks
      • Experience using and supporting any of the following applications preferred but not required
        • Origami Risk Claim System
        • HTML \ XML
        • Microsoft SQL \ SSIS Packages
        • C#
        • Microsoft Visual Studio
        • Scripting
        • PowerShell
        • Strong interpersonal and communication skills (Keeping a Good and Positive Attitude!)
        • A good sense of humor and the ability to tolerate only hearing from people when things go wrong!
        • A willingness to perform some duties outside of normal office hours when needed
        • Ability to keep and maintain confidential information (client and internal product information)
        • Valid TN or KY Driver---s license with good driving record
        • Experience in insurance industry preferred but not required -- Salary Range $60,000 - $75,000 -- --
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Keywords: Public Entity Partners, Franklin , Claims System Administrator, IT / Software / Systems , Franklin, Tennessee