Claims System Administrator

Company: Public Entity Partners
Location: Franklin
Posted on: February 18, 2021

Job Description:

Public Entity Partners (PEP)
JOB DESCRIPTION
Job Title: Claims System Administrator

Location: Franklin, Tennessee

Reports To: Director of Information Technology

POSITION DESCRIPTION:
Under the direction of the Director of IT, the Claims System Administrator is responsible to:

* Support, enhance, secure, optimize, and maintain the Claims Management System and supporting systems. Ensure data integrity and that the system maintains a high level of security, performance, and availability.
* Work closely with any IT Staff & End Users (internal, external, or third party) to resolve any issues. Provide any assistance needed to access PEP data sources to meet needs and protect sensitive information.
* Manage and communicate technical projects as assigned with a high level of competency.
* Work closely with Adjusters and other Claims staff to understand processes and workflows, then make recommendations to automate these processes to gain efficiencies.
* Support the Director of IT and all IT personnel to help provide PEP employees and members with the tools and information needed to accomplish our Mission Statement.
* Willingness to learn other areas of IT to provide backup to other IT positions when needed.
* The successful candidate will receive comprehensive and on-going training on our data infrastructure, gaining experience in a wide range of technologies in the process. Participation in industry specific Professional Certification Programs will also be encouraged to support career development and growth.

ESSENTIAL DUTIES:
General

* Work closely with Director of IT and IT staff to ensure availability, security, and performance of all PEP data.
* Provide training and mentoring of other staff as needed to keep our data sources accessible, protected and running efficiently when you are not available.
* Provide documentation for all IT procedures under your responsibility and maintain current data design documentation.
* Answer questions with a positive attitude and document problems and solutions.
* Work closely with all IT staff and vendors to escalate and resolve issues as needed.
* Work closely with end users to understand their needs from a technology perspective.
* Help ensure staff utilizes technology provided to ensure efficiency and ease of access to information from all departments.
* Willingness to be a team player, understanding that in a smaller organization we all pitch in and do things that may not be listed in our job descriptions.

DEMONSTRATE KNOWLEDGE AND ABILITY TO:

* Work with end users to understand requirements and translate this information to ensure technology solutions meet expectations.
* Manage time and projects efficiently and carry them to completion within budget and on time.
* Solve problems through research and testing when you dont have the answer.
* Be organized, complete assigned tasks, and meet deadlines.
* Excellent written and oral communication skills.
* Attend and/or participate in training seminars or online coarse work to develop and enhance support to staff.
* Pass a physical examination, drug screening, and background check.
* Lift to 40 pounds as needed.

QUALIFICATIONS:

* Minimum of Associates degree in Computer Related field from an accredited college or university.
* Minimum of four years of experience in similar role.
* Experience maintaining, optimizing, and securing Microsoft Windows network systems.
* Experience supporting;

* Microsoft Windows 10 systems and peripherals
* Microsoft Office \ 365 suite
* Microsoft Windows Servers \ Networks

* Experience using and supporting any of the following applications preferred but not required

* Origami Risk Claim System
* HTML \ XML
* Microsoft SQL \ SSIS Packages
* C#
* Microsoft Visual Studio
* Scripting
* PowerShell

* Strong interpersonal and communication skills (Keeping a Good and Positive Attitude!)
* A good sense of humor and the ability to tolerate only hearing from people when things go wrong!
* A willingness to perform some duties outside of normal office hours when needed
* Ability to keep and maintain confidential information (client and internal product information)
* Valid TN or KY Drivers license with good driving record
* Experience in insurance industry preferred but not required

Salary Range $60,000 - $75,000

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Keywords: Public Entity Partners, Franklin , Claims System Administrator, IT / Software / Systems , Franklin, Tennessee