Claims System Administrator

Company: Public Entity Partners
Location: Franklin
Posted on: February 25, 2021

Job Description:

Public Entity Partners (PEP)
JOB DESCRIPTION
Job Title: Claims System Administrator

Location: Franklin, Tennessee

Reports To: Director of Information Technology

POSITION DESCRIPTION:
Under the direction of the Director of IT, the Claims System Administrator is responsible to:

• Support, enhance, secure, optimize, and maintain the Claims Management System and supporting systems. Ensure data integrity and that the system maintains a high level of security, performance, and availability.
  
• Work closely with any IT Staff & End Users (internal, external, or third party) to resolve any issues. Provide any assistance needed to access PEP data sources to meet needs and protect sensitive information.
  
• Manage and communicate technical projects as assigned with a high level of competency.
  
• Work closely with Adjusters and other Claims staff to understand processes and workflows, then make recommendations to automate these processes to gain efficiencies.
  
• Support the Director of IT and all IT personnel to help provide PEP employees and members with the tools and information needed to accomplish our Mission Statement.
  
• Willingness to learn other areas of IT to provide backup to other IT positions when needed.
  
• The successful candidate will receive comprehensive and on-going training on our data infrastructure, gaining experience in a wide range of technologies in the process. Participation in industry specific Professional Certification Programs will also be encouraged to support career development and growth.
  
  ESSENTIAL DUTIES:
  General
  

• 
  
• Work closely with Director of IT and IT staff to ensure availability, security, and performance of all PEP data.
  
• Provide training and mentoring of other staff as needed to keep our data sources accessible, protected and running efficiently when you are not available.
  
• Provide documentation for all IT procedures under your responsibility and maintain current data design documentation.
  
• Answer questions "with a positive attitude" and document problems and solutions.
  
• Work closely with all IT staff and vendors to escalate and resolve issues as needed.
  
• Work closely with end users to understand their needs from a technology perspective.
  
• Help ensure staff utilizes technology provided to ensure efficiency and ease of access to information from all departments.
  
• Willingness to be a team player, understanding that in a smaller organization we all pitch in and do things that may not be listed in our job descriptions.
  
  
  DEMONSTRATE KNOWLEDGE AND ABILITY TO:
  
  • 
    
  • Work with end users to understand requirements and translate this information to ensure technology solutions meet expectations.
    
  • Manage time and projects efficiently and carry them to completion within budget and on time.
    
  • Solve problems through research and testing when you don't have the answer.
    
  • Be organized, complete assigned tasks, and meet deadlines.
    
  • Excellent written and oral communication skills.
    
  • Attend and/or participate in training seminars or online coarse work to develop and enhance support to staff.
    
  • Pass a physical examination, drug screening, and background check.
    
  • Lift to 40 pounds as needed.
    
    
    QUALIFICATIONS:
    
    • 
      
    • Minimum of Associates degree in Computer Related field from an accredited college or university.
      
    • Minimum of four years of experience in similar role.
      
    • Experience maintaining, optimizing, and securing Microsoft Windows network systems.
      
    • Experience supporting;
      
      • 
        
      • Microsoft Windows 10 systems and peripherals
        
      • Microsoft Office \ 365 suite
        
      • Microsoft Windows Servers \ Networks
        
        
      • Experience using and supporting any of the following applications preferred but not required
        
        • 
          
        • Origami Risk Claim System
          
        • HTML \ XML
          
        • Microsoft SQL \ SSIS Packages
          
        • C#
          
        • Microsoft Visual Studio
          
        • Scripting
          
        • PowerShell
          
          
        • Strong interpersonal and communication skills (Keeping a Good and Positive Attitude!)
          
        • A good sense of humor and the ability to tolerate only hearing from people when things go wrong!
          
        • A willingness to perform some duties outside of normal office hours when needed
          
        • Ability to keep and maintain confidential information (client and internal product information)
          
        • Valid TN or KY Driver's license with good driving record
          
        • Experience in insurance industry preferred but not required
          
          
          Salary Range $60,000 - $75,000
          
          
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Keywords: Public Entity Partners, Franklin , Claims System Administrator, IT / Software / Systems , Franklin, Tennessee