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Claims System Administrator

Company: Public Entity Partners
Location: Franklin
Posted on: February 25, 2021

Job Description:

Public Entity Partners (PEP)
Job Title: Claims System Administrator

Location: Franklin, Tennessee

Reports To: Director of Information Technology

Under the direction of the Director of IT, the Claims System Administrator is responsible to:

  • Support, enhance, secure, optimize, and maintain the Claims Management System and supporting systems. Ensure data integrity and that the system maintains a high level of security, performance, and availability.
  • Work closely with any IT Staff & End Users (internal, external, or third party) to resolve any issues. Provide any assistance needed to access PEP data sources to meet needs and protect sensitive information.
  • Manage and communicate technical projects as assigned with a high level of competency.
  • Work closely with Adjusters and other Claims staff to understand processes and workflows, then make recommendations to automate these processes to gain efficiencies.
  • Support the Director of IT and all IT personnel to help provide PEP employees and members with the tools and information needed to accomplish our Mission Statement.
  • Willingness to learn other areas of IT to provide backup to other IT positions when needed.
  • The successful candidate will receive comprehensive and on-going training on our data infrastructure, gaining experience in a wide range of technologies in the process. Participation in industry specific Professional Certification Programs will also be encouraged to support career development and growth.


  • Work closely with Director of IT and IT staff to ensure availability, security, and performance of all PEP data.
  • Provide training and mentoring of other staff as needed to keep our data sources accessible, protected and running efficiently when you are not available.
  • Provide documentation for all IT procedures under your responsibility and maintain current data design documentation.
  • Answer questions "with a positive attitude" and document problems and solutions.
  • Work closely with all IT staff and vendors to escalate and resolve issues as needed.
  • Work closely with end users to understand their needs from a technology perspective.
  • Help ensure staff utilizes technology provided to ensure efficiency and ease of access to information from all departments.
  • Willingness to be a team player, understanding that in a smaller organization we all pitch in and do things that may not be listed in our job descriptions.


    • Work with end users to understand requirements and translate this information to ensure technology solutions meet expectations.
    • Manage time and projects efficiently and carry them to completion within budget and on time.
    • Solve problems through research and testing when you don't have the answer.
    • Be organized, complete assigned tasks, and meet deadlines.
    • Excellent written and oral communication skills.
    • Attend and/or participate in training seminars or online coarse work to develop and enhance support to staff.
    • Pass a physical examination, drug screening, and background check.
    • Lift to 40 pounds as needed.


      • Minimum of Associates degree in Computer Related field from an accredited college or university.
      • Minimum of four years of experience in similar role.
      • Experience maintaining, optimizing, and securing Microsoft Windows network systems.
      • Experience supporting;

        • Microsoft Windows 10 systems and peripherals
        • Microsoft Office \ 365 suite
        • Microsoft Windows Servers \ Networks

        • Experience using and supporting any of the following applications preferred but not required

          • Origami Risk Claim System
          • HTML \ XML
          • Microsoft SQL \ SSIS Packages
          • C#
          • Microsoft Visual Studio
          • Scripting
          • PowerShell

          • Strong interpersonal and communication skills (Keeping a Good and Positive Attitude!)
          • A good sense of humor and the ability to tolerate only hearing from people when things go wrong!
          • A willingness to perform some duties outside of normal office hours when needed
          • Ability to keep and maintain confidential information (client and internal product information)
          • Valid TN or KY Driver's license with good driving record
          • Experience in insurance industry preferred but not required

            Salary Range $60,000 - $75,000

            recblid 3zcpk684w10z54payad99b7mfxdmqv

Keywords: Public Entity Partners, Franklin , Claims System Administrator, IT / Software / Systems , Franklin, Tennessee

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