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Implementation Specialist, Business Sales

Company: T-Mobile
Location: Franklin
Posted on: March 14, 2023

Job Description:

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Job Description SummaryImplementation Specialist are responsible for ensuring T-Mobile For Business (TFB) customers are onboarded seamlessly and efficiently. Implementation Specialists follow a structured, disciplined four-step implementation process which provides business customers a consistent, predictable and virtual no-stress switching experience. Using the four-step implementation process (Plan, Deploy, Inspect and Transition), the IS will deliver a best-in-class pre-sale and post-sale onboarding experience by owning and executing on end-to-end implementation plans for new and existing products, services and solutions. Implementation Specialists will support multiple business sales teams, providing implementation support during customers' first 60 days of service. This is a Hybrid position. 2 -3 days in office per week What you'll do---Ensure a seamless transition of TFB customers to T-Mobile by providing best in-class implementation support during the customer on-boarding process.Partner with Account Executives to gain knowledge of prospective customer's business requirements in order to create deployment plans that fit customer's requirements.Utilize broad knowledge base and expertise to develop and implement complex customer deployment plans that deliver minimal disruption to customer's daily operations and revenue flow.Own all aspects of the implementation process: Order research & tracking, port tracking, devices set-up and data transfer, email configuration & setup, self-service portal setup, first bill review, ETF reimbursement guidance, etc.Create and manage weekly "5X5" (set five, run five meetings) to present implementation updates to sales teams.Coordinating with customers to lead a minimum of three customer appointments within 45 days of initial order.Develop and execute on customized implementation project plans that include timelines and key milestones that meet unique customer needs. Plans include any or all-of the five implementation phases: Plan - Proactively meet with customer to create customized planStage - Schedule time for device delivery and train customer on device staging processDeploy - Aid customer in creating a device distribution planInspect - Initiate satisfaction surveyTransition - Successfully transition customer to in-life sales supportPerform customer-specific training on devices, technology, process, tools and solutions.Introduce "self-help" tools that enable program administrators to effectively manage business and end-user requirements.Remedy all issues that may arise during the implementation process.Assist in identifying up-sell opportunities during the on-boarding process.Partner with sales rep to ensure that T-Mobile has delivered on commitments during the migration process and during the transition to in-life support resources.Administer satisfaction survey that will measure customer satisfaction with the over-all on-boarding/implementation process.Ensure effective and seamless customer transition to their long-term Business Care Team. The experience you'll bring.Demonstrated proficiency of utilization in order to perform funnel management, customer research, identify customer contact requirements.Demonstrated communication and interpersonal skills and ability to articulate T-Mobile's Implementation value proposition.Demonstrated (SME) knowledge of solutions, technologies and operating systems (general wireless knowledge, iOS, Android, Fleet, OEM hardware, MDM solutions, etc.) in order to ensure effective set-up and/or transfer of key business apps.Knowledge of TMO rate plans, features, and self-help tools to enable customers to manage their product, services and solutions.Demonstrated proficiency in T-Mobile systems, processes, policies, Microsoft office suite, etc.Exemplary organizational and time management skills with ability to manage multiple implementations concurrently, in order to ensure completion of multiple virtual implementations that involve highly complex and/or critical customer issues in a time-sensitive, high-pressure environment.Ability to build strong cross-functional partnerships and leverage internal and external resources to move projects through completion.Ability to support and manage customer relationships in a remote, virtual environment utilizing tools like email, Webex, Slack, phone, etc Qualifications: Bi-lingual (Spanish) preferred. Minimum of 3 years of business experience including prior project management and/or customer account management in either customer service or sales.Telecom background is preferred.Ability to thrive in fast paced sales environment and independently manage to multiple priorities and deadlines.Influential and possess strong relationship building skillsExperience using a CRM such as Salesforce is preferredFluent in other languages is preferred, not requiredProject Management: Project Management Skills And Ability To Organize And Lead All Facets Of A Project/Team (Including Building Detailed End-To-End Project Plans).Project Coordination: Managing Multiple Projects Concurrently (40+).T-Mobile Tools & System Knowledge: Proficiency In T-Mobile Systems, Processes, Policies, Etc.Building Relationships: Ability To Build Strong Cross-Functional Partnerships And Leverage Internal And External Resources To Move Projects Through Completion.Communication: Demonstrate Communication And Interpersonal Skills. Ability To Prepare And Articulate T-Mobile's Implementation Value Proposition With Customers On Presale Calls.Customer Relations: Ability To Support And Manage Customer Relationships In A Remote, Virtual Environment Utilizing Tools Like Email, WebEx, Slack, Phone, Etc.Organization: Ability To Manage Multiple Implementations Concurrently, In Order To Ensure Completion Of Multiple Virtual Implementations That Involve Highly Complex and/or Critical Customer Issues In A Time-Sensitive, High-Pressure Environment.Telecommunications: Demonstrated (SME) Knowledge Of Solutions, Technologies And Operating Systems (General Wireless Knowledge, iOS, Android, Fleet, OEM Hardware, MDM Solutions, Etc.) In Order To Ensure Effective Set-Up and/or Transfer Of Key Business Apps. --- At least 18 years of age--- Legally authorized to work in the United States--- T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.Travel:Travel Required (Yes/No):YesDOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoT-Mobile's Commitment Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.If you'd like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Franklin , Implementation Specialist, Business Sales, IT / Software / Systems , Franklin, Tennessee

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