Implementation Specialist, Business Sales
Company: T-Mobile
Location: Franklin
Posted on: March 14, 2023
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Job Description:
Job Description:
Be unstoppable with us!T-Mobile is synonymous with innovation-and
you could be part of the team that disrupted an entire industry! We
reinvented customer service, brought real 5G to the nation, and now
we're shaping the future of technology in wireless and beyond. Our
work is as exciting as it is rewarding, so consider the career
opportunity below as your invitation to grow with us, make big
things happen with us, above all, #BEYOU with us. Together, we
won't stop! Job Description SummaryImplementation Specialist are
responsible for ensuring T-Mobile For Business (TFB) customers are
onboarded seamlessly and efficiently. Implementation Specialists
follow a structured, disciplined four-step implementation process
which provides business customers a consistent, predictable and
virtual no-stress switching experience. Using the four-step
implementation process (Plan, Deploy, Inspect and Transition), the
IS will deliver a best-in-class pre-sale and post-sale onboarding
experience by owning and executing on end-to-end implementation
plans for new and existing products, services and solutions.
Implementation Specialists will support multiple business sales
teams, providing implementation support during customers' first 60
days of service. This is a Hybrid position. 2 -3 days in office per
week What you'll do---Ensure a seamless transition of TFB customers
to T-Mobile by providing best in-class implementation support
during the customer on-boarding process.Partner with Account
Executives to gain knowledge of prospective customer's business
requirements in order to create deployment plans that fit
customer's requirements.Utilize broad knowledge base and expertise
to develop and implement complex customer deployment plans that
deliver minimal disruption to customer's daily operations and
revenue flow.Own all aspects of the implementation process: Order
research & tracking, port tracking, devices set-up and data
transfer, email configuration & setup, self-service portal setup,
first bill review, ETF reimbursement guidance, etc.Create and
manage weekly "5X5" (set five, run five meetings) to present
implementation updates to sales teams.Coordinating with customers
to lead a minimum of three customer appointments within 45 days of
initial order.Develop and execute on customized implementation
project plans that include timelines and key milestones that meet
unique customer needs. Plans include any or all-of the five
implementation phases: Plan - Proactively meet with customer to
create customized planStage - Schedule time for device delivery and
train customer on device staging processDeploy - Aid customer in
creating a device distribution planInspect - Initiate satisfaction
surveyTransition - Successfully transition customer to in-life
sales supportPerform customer-specific training on devices,
technology, process, tools and solutions.Introduce "self-help"
tools that enable program administrators to effectively manage
business and end-user requirements.Remedy all issues that may arise
during the implementation process.Assist in identifying up-sell
opportunities during the on-boarding process.Partner with sales rep
to ensure that T-Mobile has delivered on commitments during the
migration process and during the transition to in-life support
resources.Administer satisfaction survey that will measure customer
satisfaction with the over-all on-boarding/implementation
process.Ensure effective and seamless customer transition to their
long-term Business Care Team. The experience you'll
bring.Demonstrated proficiency of salesforce.com utilization in
order to perform funnel management, customer research, identify
customer contact requirements.Demonstrated communication and
interpersonal skills and ability to articulate T-Mobile's
Implementation value proposition.Demonstrated (SME) knowledge of
solutions, technologies and operating systems (general wireless
knowledge, iOS, Android, Fleet, OEM hardware, MDM solutions, etc.)
in order to ensure effective set-up and/or transfer of key business
apps.Knowledge of TMO rate plans, features, and self-help tools to
enable customers to manage their product, services and
solutions.Demonstrated proficiency in T-Mobile systems, processes,
policies, Microsoft office suite, etc.Exemplary organizational and
time management skills with ability to manage multiple
implementations concurrently, in order to ensure completion of
multiple virtual implementations that involve highly complex and/or
critical customer issues in a time-sensitive, high-pressure
environment.Ability to build strong cross-functional partnerships
and leverage internal and external resources to move projects
through completion.Ability to support and manage customer
relationships in a remote, virtual environment utilizing tools like
email, Webex, Slack, phone, etc Qualifications: Bi-lingual
(Spanish) preferred. Minimum of 3 years of business experience
including prior project management and/or customer account
management in either customer service or sales.Telecom background
is preferred.Ability to thrive in fast paced sales environment and
independently manage to multiple priorities and
deadlines.Influential and possess strong relationship building
skillsExperience using a CRM such as Salesforce is preferredFluent
in other languages is preferred, not requiredProject Management:
Project Management Skills And Ability To Organize And Lead All
Facets Of A Project/Team (Including Building Detailed End-To-End
Project Plans).Project Coordination: Managing Multiple Projects
Concurrently (40+).T-Mobile Tools & System Knowledge: Proficiency
In T-Mobile Systems, Processes, Policies, Etc.Building
Relationships: Ability To Build Strong Cross-Functional
Partnerships And Leverage Internal And External Resources To Move
Projects Through Completion.Communication: Demonstrate
Communication And Interpersonal Skills. Ability To Prepare And
Articulate T-Mobile's Implementation Value Proposition With
Customers On Presale Calls.Customer Relations: Ability To Support
And Manage Customer Relationships In A Remote, Virtual Environment
Utilizing Tools Like Email, WebEx, Slack, Phone, Etc.Organization:
Ability To Manage Multiple Implementations Concurrently, In Order
To Ensure Completion Of Multiple Virtual Implementations That
Involve Highly Complex and/or Critical Customer Issues In A
Time-Sensitive, High-Pressure Environment.Telecommunications:
Demonstrated (SME) Knowledge Of Solutions, Technologies And
Operating Systems (General Wireless Knowledge, iOS, Android, Fleet,
OEM Hardware, MDM Solutions, Etc.) In Order To Ensure Effective
Set-Up and/or Transfer Of Key Business Apps. --- At least 18 years
of age--- Legally authorized to work in the United States---
T-Mobile requires all employees in this position to be fully
vaccinated for COVID-19, unless precluded from doing so by
applicable law. The CDC currently defines "fully vaccinated" as two
weeks after the second dose for Pfizer and Moderna, and two weeks
after the single dose of Johnson & Johnson. T-Mobile will require
proof of vaccination, and will consider requests for exemption from
this requirement during the offer phase (1) as a reasonable
accommodation for medical reasons or sincerely held religious
beliefs where the accommodation would not cause T-Mobile undue
hardship or pose a direct threat to the health and safety of
others, or (2) for other reasons under applicable law.Travel:Travel
Required (Yes/No):YesDOT Regulated:DOT Regulated Position
(Yes/No):NoSafety Sensitive Position (Yes/No):NoT-Mobile's
Commitment Never stop growing!T-Mobile doesn't have a corporate
ladder-it's more like a jungle gym of possibilities! We love
helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward.If you'd like to receive more information about careers at
T-Mobile, sign up for the T-Mobile Talent Community today!
https://www.tmobile.careers/profile/join/T-Mobile USA, Inc. is an
Equal Opportunity Employer. All decisions concerning the employment
relationship will be made without regard to age, race, ethnicity,
color, religion, creed, sex, sexual orientation, gender identity or
expression, national origin, religious affiliation, marital status,
citizenship status, veteran status, the presence of any physical or
mental disability, or any other status or characteristic protected
by federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Franklin , Implementation Specialist, Business Sales, IT / Software / Systems , Franklin, Tennessee
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