Technical Analyst - Remote
Company: Lifepoint Health Support Center
Location: Brentwood
Posted on: April 18, 2024
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Job Description:
Technical AnalystWho we are:At Lifepoint Health, we provide
quality healthcare to rural communities. As a valued member of our
team, you will be an integral part of a group working together to
elevate Lifepoint's healthcare delivery network. Our network
includes 60+ community hospitals, 60+ rehabilitation/behavioral
health hospitals, and 250 additional sites of care across the
United States. As an organization, we are dedicated to serving
communities nationwide by providing exceptional care. We believe in
the power of our talented teams and strive to create environments
where employees find purpose and fulfillment. -What you'll do:As a
Technical Analyst, you will document and respond to customer
requests and works with our Information Technology Solutions (ITS)
support team to support information systems, applications and
hardware both the Health Support Center (HSC) and within our remote
facilities.Responsibilities: - - - - - - - - - - Accepts requests
and questions from customers and other support staff through
various channels. Follows up to ensure accurate and timely
resolutions are provided. - - - - - - - - - - Monitors work queues
to ensure work requests are handled in a timely manner.
Independently resolves most problems/questions that arise and
consults with senior team members, development, or technical staff
on difficult issues. - - - - - - - - - - Listens to issues and
questions as reported by customers and uses troubleshooting skills
to provide answers or resolutions. Thoroughly documents details of
issue and troubleshooting performed and assigns to correct team
when necessary. - - - - - - - - - - Assists other staff members
with identifying issues and developing resolutions by sharing
knowledge and expertise. - - - - - - - - - - Provides after-hours
on-call support as scheduled or needed. - - - - - - - - - - Regular
and reliable attendance. - - - - - - - - - - Perform other duties
as assigned. - - - - - - - - - - Up to 50% travel required.What
you'll need: Education: Associate degree or equivalent work
experience in Information Systems or Call Center
preferred.Experience: 2 + yearsWhy choose us: As a team member of
the Health Support Center, our goal is to support those that are in
our facilities who are interfacing and providing care to our
patients and community members. Our focus is to attract, retain,
and empower a diverse and determined workforce. Our mission
statement is at the heart of who we are and what we do: "Making
Communities Healthier." In this shared mission, we believe that our
collective efforts will shape a healthier future for the
communities we serve.Benefits: We offer an excellent total
compensation package, including a competitive salary and benefits.
Some of our benefits include 401k, flexible PTO, generous Employee
illness benefit (EIB), medical, dental, vision, tuition
reimbursement, and an Employee Assistance Program. We believe that
happy, healthy people have a passionate engagement with life and
work and have designed our package to enhance your wellbeing.Equal
opportunity and affirmative action employers and are looking for
diversity in candidates for employment:
Minority/Female/Disabled/Protected Veteran
Keywords: Lifepoint Health Support Center, Franklin , Technical Analyst - Remote, IT / Software / Systems , Brentwood, Tennessee
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