Help Desk Analyst - Franklin, OH
Company: STI
Location: Franklin
Posted on: April 2, 2026
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Job Description:
Independently installs, maintains, configures, upgrades, and
administers hardware and/or software in areas such as workstation
support, network administration, server administration, business
continuity, information security, telecommunications and network
connectivity, and SAN administration, following provided
directions. · Develops innovative solutions to encounter problems
by evaluating, selecting, adapting, and modifying standard
procedures. · Diagnoses, analyzes, and resolves issues for
customers across multiple technological domains. · Interfaces with
other platforms from both hardware and software perspectives. ·
Provides informal mentorship opportunities topers and/or
lower-level staff through conversation, observation, or technical
documentation. · Responds verbally and in writing to questions and
concerns. · Performs other duties as assigned. · Strong experience
supporting Windows 11 · Experience with file server management,
active directory, GPO settings. · Travel is required
Keywords: STI, Franklin , Help Desk Analyst - Franklin, OH, IT / Software / Systems , Franklin, Tennessee
