Fulfillment Specialist

Company: A.O. Smith
Location: Franklin
Posted on: March 26, 2026

Job Description:

Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function Service parts operator will be expected to pick and prepare products for shipping and storage. This role ensures that orders are fulfilled accurately, efficiently, and in a timely manner. Operator will initiate operations in accordance with customer requirements and monitor performance to optimize production processes. Operator will be expected to cross-train and learn multiple positions to help support the department as needed. Responsibilities Responsible for locating and moving products for storage or shipment using a forklift, reach truck, or tow motor Ensure all materials are properly tagged and placed in appropriate designated area Responsible for performing inventory transactions and cycle counts using SAP Confirming and returning parts to their appropriate location using handheld devices (PDAs) Performing general housekeeping to ensure work area is kept clean and organized Complying with all safety guidelines and protocols to create a safe working environment Assisting and training new team members on the operation process and equipment usage Qualifications Must have a minimum of three years of shipping office and warehouse experience in a fast paced, high volume Distribution Center environment. Must be able to work either independently or in a team environment. Must have ability to create computer generated shipping documents. Warehouse management system experience, SAP preferred Proven data entry and computer skills are required. Microsoft office, including outlook, word, and excel Bilingual Spanish-English preferred Ability to communicate professionally within all levels of the organization, customers, and our carrier partners both verbally and written Must be able to work overtime, and holidays when necessary Detail oriented with a focus on producing high-quality output in a timely and efficient manner Ability to read and understand packaging and shipping documents Ability to perform inventory transactions and cycle counts Proficient level of computer literacy Physical Demands: Must have physical stamina to work in industrial production setting with repetitive movement up to 8 hours at a time. Frequent bending, stooping, crouching, pushing, pulling, and reaching for extended periods. Continuous periods of walking, sitting, and standing Must be able to lift and/or move heavy objects up to 50lbs unassisted, and perform physical tasks associated with the role Physical Requirements We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. Appcast ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Keywords: A.O. Smith, Franklin , Fulfillment Specialist, Manufacturing , Franklin, Tennessee