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Tech Support CSR

Company: Veterans Sourcing Group
Location: Franklin
Posted on: January 16, 2020

Job Description:

Technical Support Customer Service Representative - Franklin, TN Direct client - 6 month contract Overview You'll be working in the Tech Support team in Franklin, TN We provide technical support to the Firm's Financial Advisors and assistants This benefits our branches so they can continue to utilize our systems and technology enhancements As a customer service representative, you'll play an important role in providing excellent service to our internal clients, the branches Description Answer inbound calls from our internal clients at the branches Educate clients on account services and capabilities Have basic computer troubleshooting skills for tier 1 support and document and ticket calls Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks Have strong organizational skills, attention to detail, and excellent follow-up skills Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries Experience Detail oriented Proficient in Microsoft Office Suite 4 year degree in related field Citrix, Good for enterprise, or Active Directory is a plus Windows 7 navigation skills Basic understanding of computer networking Monitor, speaker, mice and keyboard troubleshooting. etc. Know how to use remote access tools to assist clients Outlook and Microsoft office troubleshooting skills

Keywords: Veterans Sourcing Group, Franklin , Tech Support CSR, Other , Franklin, Tennessee

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