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Product Support Specialist

Company: Robert Half
Location: Franklin
Posted on: February 14, 2020

Job Description:

Description Robert Half is looking for a Product Support Specialist for a client located in Franklin, TN. This is a temporary to full-time placement role.Skills Required:-3- 5 years of Tier III Support experience supporting healthcare PM / EMR Systems oAdvanced troubleshooting of applications oGeneral software application maintenance and upgrades oExperience maintaining standard operating procedures-Project Coordination or Project Management Experience-At minimum, must have supported 1-2 PM EMR systems (any systems) -Must have experience working with healthcare data and must understand HIPAA ComplianceSoft Skills: -Must have a sense of urgency to complete tasks-Self-motivated-Excellent presentation and communication skills (both written and oral communication)Project/Position Details: The Product Support Specialist engages outside vendors as necessary for advanced troubleshooting of applications; assists in performing general software application maintenance and upgrades; assists in maintaining the standard operating procedures; basic SQL management (replication, backups, restore). This company keeps acquiring companies, so the goal is to get all the data from each company integrated into one platform. This person will deal with the coordination of the implementation and migration of data. Their vendor is the one doing the data migration for them. That should be finished within the next 1-2 years. Until that point, this person will be doing a lot more support, but after that the Project Management/Project Coordinating part of the job would most likely increase. ---This role is 80% support (handling helpdesk tickets) and 20% Project Management/Coordination (interacting with internal and external stakeholders and coordinating tasks).ESSENTIAL FUNCTIONS include the following:---Responds to assigned/escalated tickets based on priority.---Engages and assists outside software vendor for advanced troubleshooting of applications (Practice Management, Electronic Health Records, HL7 issues).---Monitoring SQL and DFS Replication and SQL Backups.---Implementation / Migration of Electronic Health Records/PM systems.---Install / Configure imaging devices for EHR. ---Development of special reports from PM/EHR applications as needed.---Administration of Tasks, Queues, Provider Onboarding and other PM/EMR items.---Assists with upgrades to various programs used by the company.---Troubleshoots system issues remotely in coordination with other IT department staff.---Travels to other office locations, if necessary, to troubleshoot.---Available after office hours when necessary for urgent needs.---Maintains knowledge of and follows policies, procedures, Code of Conduct, and all federal and state rules and regulations related to the position.---Attends all required compliance trainings.---All other duties as assigned.Salary Ranges: -If the candidate has only supported 1-2 PM / EMR systems (any systems) then the pay rate would be in the lower to mid-range of the pay rate listed.-If the candidate has been directly involved in the implementation and migration of 2-3 EMR systems, then he/she would qualify for the higher pay rate.If you feel you possess the skills required for this position, please apply ASAP! They are looking to get the candidate started as soon as next week!Also, please give me a call at 615-385-1977 and email your resume to ellie.hager@rht.com! Requirements -3- 5 years of Tier III Support experience supporting healthcare PM / EMR Systems oAdvanced troubleshooting of applications oGeneral software application maintenance and upgrades oExperience maintaining standard operating procedures-Project Coordination or Project Management Experience-At minimum, must have supported 1-2 PM EMR systems (any systems) -Must have experience working with healthcare data and must understand HIPAA Compliance-Experience with administration of Tasks, Queues, Provider Onboarding and other PM/EMR items-Experience installing / configuring imaging devices for EHR.-Self-motivated with a sense of urgency-Great presentation and communication skills both orally and written Technology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.Leader among IT staffing agenciesThe intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use. - provided by Dice

Keywords: Robert Half, Franklin , Product Support Specialist, Other , Franklin, Tennessee

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