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IT Service Desk /IT Support Specialist

Company: IDC Technologies
Location: Nashville
Posted on: June 7, 2020

Job Description:

IT Support Specialist ( Level L1 ) Nashville, TN Contract Job Summary Necessary Skills and Abilities middot Approx. 2+ years of experience with IT Service Desk middot Efficient in English and any of the secondary languages Chinese, Cantonese , Japanese, German, Italian and French middot Excellent written verbal communication skills ( English and any of above secondary languages) middot Required to work in shifts middot Provide support via various channel ndash Voice, Web and Chat middot Experience supporting remote users middot Well versed with Incident Handling Process middot Customer service oriented and cool tempered middot Knowledge experience of IT Service desk practices middot Ability to multi-task in a fast paced environment. Knowledge Skills middot Approx. 2 years hands on experience for technical assistance for installing, troubleshooting and maintaining End users devices. middot Hands on experience in troubleshooting Password, Windows 10 7 and 2016, MS Outlook, O365, Skype and mobility products for end user applications middot Swift troubleshoot experience with WIFI, printing, network issues, shared drives mailboxes middot Basic troubleshooting Citrix ,VDI environment middot Ticketing tool ndash GSNOW or any other middot ITIL foundation certificate knowledge Responsibilities middot Serve as the 1st point of contact for the users seeking technical assistance over Voice ,Web or Chat channels. middot Perform remote troubleshooting through diagnostic techniques and pertinent questions middot Determine the best solution in KB based on the issue details provided by customers. middot Direct unresolved issue to the next level of support personnel. middot Provide acute information on IT products and services and encourage Self service middot Pass on any feedback or suggestions by users to the appropriate internal team. middot Identify and suggest possible improvements on procedures.

Keywords: IDC Technologies, Franklin , IT Service Desk /IT Support Specialist, Other , Nashville, Tennessee

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