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Healthcare Data Customer Success Manager - Media

Company: Change Healthcare
Location: Franklin
Posted on: November 22, 2020

Job Description:

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities. Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference. Customer Success Manager, Healthcare Data Solutions (Media)

Position Overview

At Change Healthcare, we pursue purpose, champion innovation, earn trust, be agile, and include all in our quest to inspire a better healthcare system. Data Solutions is a critical part of this quest as we use & license data solutions to address the most pressing challenges in and around Healthcare. To meet strong demand, we are looking to immediately expand our team. For this role, the Customer Success Manager (CSM) is responsible for ensuring the success of existing strategic partnerships within an assigned vertical.

What will be my duties and responsibilities in this job?

Facilitate customer effective utilization of Change Healthcare data solutions and ensure predictable outcomes and experiences for our customers.

Serve as the primary contact for the onboarding of new customers, the training of end users, and ensuring a successful support experience

Act as a trusted partner for use-case and product functionality, delivering and communicating ROI for our clients, throughout the customer lifecycle

Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement

Collaborate with engineering and development to deliver our data as per customers’ requirements and troubleshoot technical issues raised by customers

Ensure compliance with contracts as it relates to data use and financial obligations

Support Innovation & Growth

Represent the customer’s voice across pertinent parts of Change Healthcare.

Collaborate with senior sales & product, legal & tech team members to create comprehensive support strategies for assigned target markets and target opportunities.

Collaborate closely with team members support renewals and expansion opportunities

What are the requirements needed for this position?

Bachelor’s degree in business or related area

6+ years’ experience in management consulting, customer success, account management or another client-facing role,

Advanced knowledge (3+ years) of healthcare data (preferably claims) and analytics

Proven track record in developing relationships & ensuring operational success of data products

A deep understanding of media/advertising industry and partner management is highly desired

What other skills/experience would be helpful to have?

Problem solver with an entrepreneurial mindset who can effectively manage multiple projects across internal & external stakeholders

Organized/disciplined – can plan work and work a plan. Proven self-starter, can manage multiple, competing priorities, able to work and learn independently. Ability to create structure in ambiguous situations and design effective processes

Ambitious, yet patient and principled. Committed to excellence, and delivering results in an honest, purposeful way

Excellent interpersonal skills – good listener, critical thinking, effective communicator, creative, intellectual curiosity, self-starter& team player.

Ability to develop effective customer communications & materials.

Have, or be willing to learn, basic technical skills (html, javascript, css, etc.), working with APIs, and to confidently discuss technical issues.

What are the working conditions and physical requirements of this job?

General office demands

The position can be remote/home office based or at any Change Healthcare office locations

How much should I expect to travel?

Travel up to 25% based on business need

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement

#li-northeast #li-northeast2 #southwest

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here  to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Keywords: Change Healthcare, Franklin , Healthcare Data Customer Success Manager - Media, Other , Franklin, Tennessee

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