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Implementation Specialist - Channel Partners

Company: Relatient LLC
Location: Franklin
Posted on: April 27, 2021

Job Description:

Relatient is a leading provider of integrated messaging solutions for practices, hospitals and health care systems. We take a patient-centered approach to engagement, utilizing the power of real-time clinical data to deliver timely messages between patients and their care providers.Ranked as the 2020 Klas Category Leader in Patient Engagement, named one of Deloitte's Technology Fast 500 for 2018 & 2019, and a 2019 Red Herring Top 100 winner, Relatient is changing the way healthcare providers engage with their patients.We are looking for a talented Onboarding Specialist to join our Implementation team. As an Onboarding Specialist - Channel Partners, you will be responsible for managing the implementation and conversion of products within the Relatient product suite for our Channel Partner clients. The role oversees the task, ensuring the project adheres to scope and time frame guidelines.Primary Responsibilities and Essential Duties:Responsible for implementation of data and system usage for new channel partner customers that utilize Relatient products.Support customers by adhering to project management commitments to deliver a high-degree of customer service that will result in providing the ideal workflow process, offering continuous process improvement and enable long-term customer retention.Effectively communicate and work closely with the Integration Team, Customer Support Team, Development and Sales Team to determine the proper platform to meet the customer's needs and to ensure the proper on-boarding of service.Participate in departmental meetings and training sessions to exchange ideas and develop knowledge and skills - this includes educating the customer support staff on the customer's setup.Provide support throughout the customer life-cycle with external product partner offerings.Other duties as assigned..

Bachelor's degree preferred or equivalent experience required.1-3 years of experience in onboarding or implementation role, highly preferred.Proven work experience in implementation in the information technology sector preferred.Excellent client-facing and internal communication skills.Excellent written and verbal communication skills.Experience working in a CRMSolid organizational skills including attention to detail and multi-tasking skills.Flexibility to work in a fast-paced environment.About RelatientFounded in 2014, our offices are located in historic Franklin and Cookeville, TN and include a casual, dynamic work environment with a spirit of innovation and growth.Our team consists of smart, driven, and creative people who are motivated to impact the way in which healthcare providers engage with their patients. Our platform takes a patient-centered approach to engagement, utilizing the power of real-time clinical data to deliver timely messages between patients and their care providers.What We OfferBase salary plus incentivesMedical, dental, and vision insuranceEmployer HSA match contributionEmployer paid Life Insurance100% employer paid long-term disability insurance401kGenerous PTO policy which includes 3 weeks paid time off plus 9 paid holidaysComplimentary perks such as an annual employee awards banquet, holiday parties, monthly lunches, bottomless snacks and coffeeCasual culture with approachable leadershipGreat office environment PI133171264

Keywords: Relatient LLC, Franklin , Implementation Specialist - Channel Partners, Other , Franklin, Tennessee

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