Part-Time Guest Services Representative
Company: Darrell Waltrip Honda
Posted on: May 3, 2021
Part-Time Schedule: 25-30 hours per week. Evenings. Must
have weekend availability. 2-3 days off per week. Potential for
Hendrick Automotive Group, the largest
privately-owned automotive group in the country, is seeking a
Part-Time Guest Services
Representative/Receptionist at our Darrell Waltrip
Honda location in Franklin,
Summary: Ensures friendly and receptive
environment for guests and provides administrative functions of the
sales department through accurate recording of customer traffic and
production of reports with critical sales process metrics.
Supervisory Responsibilities: This job has no
direct supervisory responsibilities.
Essential Duties and Responsibilities
include the following:
- Performs opening and closing Guest Services procedures.
- Answers incoming phone calls in a courteous, prompt, and
- Directs phone calls to the appropriate person
- Takes accurate messages.
- Directs customers to the appropriate person or department.
- Manages the desk log, phone up log, loaner agreement log,
dealer plate log, and gas card log.
- Tracks and filters all incoming calls and takes messages.
- Communicates effectively with Guest Services Manager and
- Reconciles/updates data entry with dealership software.
- Produces Daily Reports: Daily Update (1, 5, Close), Performance
Metric (core Guests Services reports).
- Walks around the showroom hourly to offer refreshments to
- Provides a warm, positive and happy environment for Guests,
their children and fellow teammates.
- Helps maintain a clean and comfortable environment (monitor
- Provides new hire Customer Management training when
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and
regulations in the performance of duties.
- Other duties as assigned
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with medical conditions to perform the essential
High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Human Resources
o Information Technology
Desired Work Experience:
up to 3 years
o 3-5 years
o 5+ years
Previous customer service experience desired. Excellent
interpersonal, communication, and organizational skills are
Certificates and Licenses:
o Valid Driver's License
o Automobile Salesperson License
Intermediate skills in Microsoft Office Products. Ability to learn
Dealership Management System and web based applications utilized in
Ability to understand and follow instructions. Ability to
communicate effectively with customers and company
The position requires regular and predictable attendance. Scheduled
shifts may include evening hours, weekends, and holidays.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee is frequently required to
walk, stand, sit; use hands to finger, handle, and feel.
Duties are performed primarily in the showroom or outdoor sales
lot. Heavy phone work. Work includes frequent clerical and
administrative responsibilities and interaction with customers and
employees. Due to the nature of this position, employee may be
exposed to various work environments.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out
instructions. Ability to deal with standardized situations.
To perform the job successfully, an individual should demonstrate
the following Core Values:
Servant Leaders consciously put the needs of others before their
own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we
can work as a team to achieve at a high level.
Being honest and transparent with people, in an effort to do the
right thing within the letter and spirit of the law, drives every
action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we
are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to
be the best, not the biggest, and is therefore defined by how we
treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow
as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to
seek out and improve upon areas of opportunity within ourselves and
This job description in no way states or implies that these are the
only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and
to perform any other duties and responsibilities upon the request
of a supervisor. This job description is subject to revision at the
discretion of the company. #cb
Hendrick Automotive Group is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are
encouraged to apply. For more information regarding the EEOC,
please visit .
Keywords: Darrell Waltrip Honda, Franklin , Part-Time Guest Services Representative, Other , Franklin, Tennessee
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