Customer Service Rep

Company: Nelson Mazda Cool Springs
Location: Franklin
Posted on: May 3, 2021

Job Description:

Are you task oriented and a great phone communicator? Do you thrive in a team work environment? Nelson Mazda is looking for a Customer Service Rep to join our team! Our Customer Service Reps are responsible for communicating effectively with customers and employees to ensure the best possible consumer experience with a customers first interaction with our team. We are looking for candidates with a great work ethic, excellent communication skills, and a high level of professionalism.Qualifications:Valid driver's licenseProfessional personal appearanceDesire to have a positive attitude in a work environmentIntegrity to hold a high standard of transparency and honestyAbility to work within shifts from 7a-6:30p Monday through SaturdayAll applicants must be able to demonstrate ability to pass pre-employment screening (includes background check and drug screen)Job Responsibilities:Route calls efficiently to the correct departments and extensions.Schedule service appointments and answer general knowledge service and parts questions.Call outbound service call campaigns in service scheduler.Answer customer chats and texts to aid them with general service and parts questions and scheduling.Complete customer reschedule requests.Coordinate with parts department to ensure parts are in stock for service appointments.Submit warranty claims to Mazda.Enhance the customer experience in line with the Nelson Difference.Communicate between departments effectively.Utilize all the tools given to you for effective follow up, communication, and production.Compensation:$15.00/hr + bonusesExcellent company-sponsored medical & vision coverage options, and 100% company-paid dentalIndustry leading 401(k) with company matching contributionsPaid trainingMore about Nelson Mazda:Nelson Mazda is an automotive dealership in middle Tennessee with a vision of creating an unparalleled business culture and consumer experience. Founder Robert Nelson originally established Nelson Auto Group in Broken Arrow, Oklahoma as a company built on faith in Christ and high standards of customer service. We have been serving the greater Nashville area since 1998. We have recently launched our newest location in Murfreesboro and are excited about the renovations at our Cool Springs location to Mazdas newest design concept.Nelson Mazda is an Equal Opportunity Employer.Job Type: Full-time

Keywords: Nelson Mazda Cool Springs, Franklin , Customer Service Rep, Other , Franklin, Tennessee