Application Support Specialist
Company: Clinical Solutions LLC
Posted on: June 3, 2021
understanding of CIPS and the fulfillment process.
minimum pharmacy services and customer support
custom support experience required.
have experience and a desire to work in a deadline-oriented
- Must be
able to verbalize an understanding of basic Project
have proven ability to organize tasks and work independently on
projects of varying complexity.
demonstrate ability to articulate points and write
- Must be
comfortable developing and providing training to both groups and
Develop and maintain a functional understanding of all software
applications being used in pharmacy services.
Responsible for the day-to-day support and client on boarding,
start-up and implementation for all pharmacy application
Serve as Lead for all application testing and
Maintain data dictionary for all software utilized by the
Act as a focal point for all queries and handle ad-hoc client
Proactively work with Operations, Pharmacist, Order Entry,
Fulfillment, Shipping and Sales to facilitate excellent customer
service via software applications.
Document procedures, workflows, tip sheets, and develop efficient
Facilitate the appropriate setup in the pharmacy operations system
of client specific information to ensure fluid fulfillment and
delivery of ordered medications for each client and
Ensure company standards and procedures are followed.
Ability to customize reporting, tailored to various software
Work with the team to ensure a consistent standardized service is
provided to all clients.
Assist with implementing systems and process flows within the team
to improve efficiency and client service.
Work to establish continuous development, automation and reporting,
internally and externally to facilitate ongoing client
Perform various Order Entry and Fulfillment tasks, as needed and
complete other duties as assigned.
able to express self adequately in written and oral English
communication and to communicate effectively with customers,
employees and vendors.
physical demands described here represent those that must be met by
an employee to successfully perform the essential functions of the
- May sit,
stand, stoop, bend and walk intermittently during the
- May sit
or stand seven (7) to ten (10) hours per day. May be necessary to
work extended hours as needed.
dexterity to operate office equipment required.
- May need
to lift up to twenty-five (25) pounds on occasion.
acuity to see and read fine prints. Specific vision abilities
required by this role include close vision, color vision and the
ability to adjust focus.
- Must be
able to hear normal voice sounds.
Keywords: Clinical Solutions LLC, Franklin , Application Support Specialist, Other , Franklin, Tennessee
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