Lead Project Support Specialist

Company: MAXIMUS
Location: Franklin
Posted on: June 4, 2021

Job Description:

Essential Duties and Responsibilities:- Retrieve, research, process and resolve all exceptions on a daily basis. These cases are thoroughly researched using all available resources to resolve each case with 100% accuracy.- Maintain direct communication in order to ensure that issues are identified, tracked and resolved.- Develop solid relationships with customer and communicate directly with the project lead and appropriate agencies to arrive at the final resolutions as necessary.- Review and verify cases resolved by analysts for efficient and accurate resolutions.- Act as subject matter expert for exception processing on the project.- Work closely with project management, providing leadership and guidance, and ensuring processes and procedures for exception resolution are followed and exceptions are processed with 100% accuracy.- Suggest areas for improvement for internal processes.- Compile the MAXIMUS monthly project exception workload inventory report.- Conduct the investigation of automated system exceptions and resolve them through the use of project-designated systems.- Participate, upon mastering each exception type, in the validation of the exception processing of other business analysts.- Interface with beneficiaries as necessary and other government agencies' personnel.- Maintain an accurate record of all documentation associated with each case, track inventory of all items worked and contribute to project deliverables as required.- Assist with the coordination of meetings both internally and with the customer and participate as necessary.- When assigned, provide meeting minutes within the required timeframe.- Assist with training of entry level personnel on specific error resolution types.- Act as the timecard approver for MAXIMUS personnel on the contract.Minimum Requirements:- High School diploma or equivalent or Associate degree with 1.5 - 4 years of experience.- Additional training or education in area of specialization.- Works on a variety of assignments requiring considerable judgement and initiative.- As a skilled and experienced specialist, completes tasks in resourceful and effective ways.- Able to draft or modify training materials and procedural documentation accurately.- Skilled in handling challenging communications with external contacts for escalated matters.- Act independently to determine methods and procedures on new assignments.- Serves as facilitator and team leader, allocating work and providing guidance and training to others in field of specialization.- Perform quality assurance on work of others in team.

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: MAXIMUS, Franklin , Lead Project Support Specialist, Other , Franklin, Tennessee