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Senior Wholesale Underwriting Manager

Company: Citizens Financial Group, Inc.
Location: Franklin
Posted on: June 6, 2021

Job Description:


Senior Wholesale Underwriting Manager

Are you ready to deliver unmatched customer service and support? Come join our Franklin American Mortgage Company, a top-10 mortgage origination and servicing team! We're making significant technology investments to build a world-class mortgage business that's expanding nationally and you can make a big impact. With a strong digital strategy, a focus on our talent, and clear support across the organization, this is an exciting time to join our growing, diverse team of hard-working professionals that works together on originations.


  • Assist the Home Mortgage Operations Site Manager in day-to-day operations of the underwriting team to ensure consistency, efficiency, quality, salability, insurability and data integrity for all loans underwritten
  • Lead a team of 10-15 Underwriters to deliver outstanding loan quality, customer service and production
  • Train and coach colleagues on new guidelines and procedures
  • Interact with Sales and Brokers to resolve escalated issues or disputes and manager approval reviews and overrides
  • Ensure compliance with corporate policy and procedures
  • Manage underwriting capacity and daily production.
  • Assist National Underwriting Manager with research, review and data compilation and analysis as needed
  • Direct monthly underwriting staff meetings
  • Manage monthly Quality Assurance reporting responses; use external tools to investigate red flags
  • Prepare, retrieve, review, distribute and discuss monitoring, exception and deficiency reports
  • Ensure consistency in the underwriting process by reviewing random loan samples from staff each month
  • Identify internal opportunities for colleague growth and development


  • 7+ years underwriting or equivalent experience
  • 5+ years management or equivalent experience
  • Excellent organizational skills
  • Excellent verbal and written communication skills
  • Excellent customer service and problem solving skills
  • Ability to supervise the work of others and provide training, direction, and corrective feedback
  • Experience in a fast-paced environment, with low tolerance for error
  • History of working independently and in a team environment.
  • Relocation maybe available

Hours and Work Schedule

Hours per Week:40

Work Schedule: M-F 8:00-5:00


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent's reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Keywords: Citizens Financial Group, Inc., Franklin , Senior Wholesale Underwriting Manager, Other , Franklin, Tennessee

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